Webhelp, has announced the acquisition of top French firm, GreenPoint. GreenPoint is a pioneer in digital and mobile management of Know Your Customer (KYC), digital processing of customers’ records and customer on-boarding. The company is experiencing rapid growth as demand for compliant digital and mobile solutions for customer on-boarding and identification increases in parallel with strengthening regulatory requirements which are being enforced to protect consumers upon subscription to a company or service. Continue reading Webhelp Becomes Key Player in Regtech BPO with the Acquisition of GreenPoint
Category Archives: Outsourcing
Sykes Expands Customer Service Delivery Model with a Beachhead in the Republic of Cyprus
Sykes, a global business process outsourcing leader in providing comprehensive inbound customer engagement services to Global 2000 companies, announced that it has launched its initial expansion into Cyprus with a new delivery facility in the city of Larnaca in order to further augment its multi-lingual customer engagement capabilities. Continue reading Sykes Expands Customer Service Delivery Model with a Beachhead in the Republic of Cyprus
TeleTech Unveils New Customer Experience Innovation Lab at Las Vegas Center
TeleTech, a leading global provider of customer experience, engagement, and growth solutions delivered through its proprietary, end-to-end HumanifyTM Customer Engagement as a Service offering, announced the opening of the company’s first Customer Experience(CX) Innovation Lab in Las Vegas, Nevada. Continue reading TeleTech Unveils New Customer Experience Innovation Lab at Las Vegas Center
HGS expands presence in Indore with second delivery center
Hinduja Global Solutions announced that it has strengthened its presence in Indore by setting up a second delivery centre here. The new facility, with 45,500 sq. ft. of space and a capacity of 700 seats, is dedicated to provide high quality customer experience for an ecommerce giant and its end-consumers. Continue reading HGS expands presence in Indore with second delivery center
Atento Presents Atento Digital in Spain, the Company’s New Business Unit to Drive Customer Experience in the Digital Age
Atento the leading provider of customer relationship management and business process outsourcing services (CRM/BPO) in Latin America presented its recently created business unit Atento Digital in Spain today. The business unit integrates all of the company’s digital assets to generate additional value for clients and drive growth across verticals and geographies. Continue reading Atento Presents Atento Digital in Spain, the Company’s New Business Unit to Drive Customer Experience in the Digital Age
TeleTech to Support the Federal Government in Harvey Recovery
TeleTech, a leading global provider of customer experience, engagement, and growth solutions delivered through its proprietary end-to-end Humanify Customer Engagement as a Service offering announced today that it is providing contract support to the Federal Emergency Management Agency (FEMA) to assist in disaster recovery for Hurricane Harvey survivors. Continue reading TeleTech to Support the Federal Government in Harvey Recovery