Sykes Expands Customer Service Delivery Model with a Beachhead in the Republic of Cyprus

Sykes, a global business process outsourcing leader in providing comprehensive inbound customer engagement services to Global 2000 companies, announced that it has launched its initial expansion into Cyprus with a new delivery facility in the city of Larnaca in order to further augment its multi-lingual customer engagement capabilities.

This operation will focus on clients in markets across Northern and Central Europe. The initial pilot of this expansion is led by an existing client in the communications industry.

“Given the growth opportunities in certain key language segments of the EMEA market, Larnaca is well situated geographically and serves as an optimal place for commerce given its diverse multi-lingual human capital talent pool and its competitive operating model. We also want to thank the Cyprus Investment Promotion Agency (“Invest Cyprus”) for their proactive support in getting this effort off the ground,” commented Christian Schaffer, Senior Vice President Central & Northern Europe.