PRESS RELEASE: Firstsource Solutions, the customer experience expert, has been recognised as a “Major Contender” in the Banking BPO – Service Provider Landscape by Everest Group’s PEAK Matrix™ assessment 2017. Continue reading Firstsource recognised as a “Major Contender” in the Banking BPO – Service Provider Landscape by Everest Group’s PEAK Matrix™ assessment 2017
Category Archives: Outsourcing
Yonder Digital Group delivers top-class member engagement to ICAEW
The Institute of Chartered Accountants in England and Wales has appointed Yonder Digital Group to manage its proactive contact engagement with members to increase awareness of new faculty resources, events and courses. Continue reading Yonder Digital Group delivers top-class member engagement to ICAEW
Senior appointments after rapid expansion for North East company
PRESS RELEASE: Growing North East contact centre EC Outsourcing has made two senior appointments to its team, as it continues to grow into new territories. The Boldon-based sales and acquisition specialist has appointed a new Marketing Manager and Head of Learning and Development to its continually expanding workforce. Continue reading Senior appointments after rapid expansion for North East company
TELUS International Launches Omnichannel Solution
PRESS RELEASE: TELUS International, a leading global BPO and ITO provider, announced the launch of its omnichannel solution for customer support. In contrast to traditional omnichannel contact center solutions from other providers, TELUS International offers a holistic “beyond technology” approach, incorporating people and operations, and enabling technology to support an omnichannel customer experience. Continue reading TELUS International Launches Omnichannel Solution
Sitel Has Been Awarded a Contract to Deliver the UK Visa International and Domestic Customer Service Operations
PRESS RELEASE: Sitel has been awarded a contract to deliver the UK Visa International and Domestic Customer Service operations. The new contract will see the transition of what has historically been two separate contracts into a single contract to deliver the International and UK service. Continue reading Sitel Has Been Awarded a Contract to Deliver the UK Visa International and Domestic Customer Service Operations
Capita set to reach nearly 20 years of RSPCA contact centre management
PRESS RELEASE: The Royal Society for the Prevention of Cruelty to Animals (RSPCA) has renewed its contact centre contract with Capita until 2022. The contract will see Capita continue to provide the RSPCA’s national contact centre which handles more than one million calls each year, and provides support for animal cruelty incidents, of which 149,000 were investigated in 2016. Continue reading Capita set to reach nearly 20 years of RSPCA contact centre management