PRESS RELEASE: TELUS International, a leading global BPO and ITO provider, announced the launch of its omnichannel solution for customer support. In contrast to traditional omnichannel contact center solutions from other providers, TELUS International offers a holistic “beyond technology” approach, incorporating people and operations, and enabling technology to support an omnichannel customer experience. Continue reading TELUS International Launches Omnichannel Solution
Category Archives: Outsourcing
Sitel Has Been Awarded a Contract to Deliver the UK Visa International and Domestic Customer Service Operations
PRESS RELEASE: Sitel has been awarded a contract to deliver the UK Visa International and Domestic Customer Service operations. The new contract will see the transition of what has historically been two separate contracts into a single contract to deliver the International and UK service. Continue reading Sitel Has Been Awarded a Contract to Deliver the UK Visa International and Domestic Customer Service Operations
Capita set to reach nearly 20 years of RSPCA contact centre management
PRESS RELEASE: The Royal Society for the Prevention of Cruelty to Animals (RSPCA) has renewed its contact centre contract with Capita until 2022. The contract will see Capita continue to provide the RSPCA’s national contact centre which handles more than one million calls each year, and provides support for animal cruelty incidents, of which 149,000 were investigated in 2016. Continue reading Capita set to reach nearly 20 years of RSPCA contact centre management
Sykes Enterprises, Incorporated Completes Acquisition of Certain Assets of a Global 2000 Telecommunications Services Provider
PRESS RELEASE: Sykes Enterprises, Incorporated, a global business process outsourcing leader in providing comprehensive inbound customer engagement services to Global 2000 companies, announced today that it has completed the acquisition of the certain assets of the telecommunications services provider. Continue reading Sykes Enterprises, Incorporated Completes Acquisition of Certain Assets of a Global 2000 Telecommunications Services Provider
Conduent Appoints Srikanth Iyengar as Group Chief Executive – Europe
PRESS RELEASE: Conduent Incorporated, a leading business services provider, has named Srikanth Iyengar as Group Chief Executive – Europe. In his role, Iyengar will be responsible for transforming and growing the company’s presence in Europe. Continue reading Conduent Appoints Srikanth Iyengar as Group Chief Executive – Europe
Grosvenor Services Group named best outsourced collections provider
PRESS RELEASE: Grosvenor Services Group, a part of specialist outsourced service provider Echo Managed Service, has been recognised for its outstanding customer service, collections performance and business growth after being named best outsourced collections provider at the Credit Awards in London. The customer focussed debt collection agency – beat off competition from five of the biggest names in the industry to win the accolade. Continue reading Grosvenor Services Group named best outsourced collections provider