IR, the leading global provider of experience management solutions for unified communications and contact centres, announced its automated unified communications network assessment and testing solution, IR Prognosis UC Assessor, is now delivered as a cloud-based service. Certified by Microsoft and recommended in the Skype Operations Framework, Prognosis UC Assessor also now supports Microsoft Teams in addition to Microsoft Skype for Business. Continue reading IR Launches next gen Prognosis UC Assessor as cloud-based service; Adds support for Microsoft Teams
Category Archives: Product Launch
Freshworks Launches Freshchat, A Next-Gen Customer Messaging Product
Freshworks, the leading provider of cloud-based business software announced the launch of Freshchat, a next-gen messaging product that helps businesses better communicate with their customers. Freshchat provides a suite of website and in-product engagement capabilities which help businesses capture more leads and drive sales. Continue reading Freshworks Launches Freshchat, A Next-Gen Customer Messaging Product
Twilio Launches Studio, Enabling Companies to Accelerate their Customer Engagement Roadmaps
Twilio, the leading cloud communications platform announced Twilio Studio, a visual interface that allows companies to accelerate the development of world-class customer engagement applications. With Twilio Studio, software developers and cross-functional teams can collaborate to build a variety of engagement solutions, such as interactive voice response (IVR) systems, conversational messaging bots, or notification workflows in minutes instead of weeks. Continue reading Twilio Launches Studio, Enabling Companies to Accelerate their Customer Engagement Roadmaps
Talkdesk Launches Context Mobile, First-in-Market Offering to Revolutionize Contact Centre Industry
Talkdesk, the leading intelligent cloud contact center platform, unveiled Talkdesk Context, a suite of products that provides up-to-the minute intelligence on customer self-service activity to live contact center agents, so they can quickly understand and resolve customer issues. Context Mobile is the first product to launch within the Talkdesk Context product suite. Continue reading Talkdesk Launches Context Mobile, First-in-Market Offering to Revolutionize Contact Centre Industry
Nuance Enables Always-On Engagement with AI-Powered Customer Service Messaging
Nuance announced from the Intelligent Assistants Conference its Customer Service Messaging offering powered by artificial intelligence. Nuance Customer Service Messaging lets enterprises engage consumers with a seamless experience through a combination of real-time and asynchronous communication across mobile channels. Continue reading Nuance Enables Always-On Engagement with AI-Powered Customer Service Messaging
Inisoft launches powerful new customer engagement suite
Comment on the launch of this product from Oonagh McBride, Head of Software at Inisoft Ltd: Today I am delighted to launch Syntelate XA, the next generation of our successful contact center agent desktop. Continue reading Inisoft launches powerful new customer engagement suite