BT announced details of a new “Business Platform-as-a-Service”, the first of its kind widely available in the market. The platform, called BT Personalised Compute Management System (PCMS), is designed to help companies speed up time-to-market for new digital services, disrupt their traditional business models and create new ways to grow. Continue reading BT announces Business Platform-as-a-Service
Category Archives: Product Launch
Vodafone launches cloud based Customer Management apps for SMEs in partnership with SugarCRM
Vodafone Business Services (VBS) has announced Vodafone CRM – a suite of cloudbased customer management applications in partnership with SugarCRM, designed to enable Small & Medium enterprises have a 360 degree customer view and to build greater customer relationships. Continue reading Vodafone launches cloud based Customer Management apps for SMEs in partnership with SugarCRM
Ormuco Launches Fully Managed Cloud Service in Finland in Collaboration with HPE and ALSO
Montreal-based Ormuco, in collaboration with Hewlett Packard Enterprise (HPE) and ALSO, launched a fully managed cloud computing service in Finland that offers enterprise customers, service providers, independent software vendors (ISVs) and resellers true workload portability in an open, vendor-neutral, hybrid cloud environment. Continue reading Ormuco Launches Fully Managed Cloud Service in Finland in Collaboration with HPE and ALSO
Customer Feedback Drives the New Release of Bright Pattern Contact Centre
Bright Pattern, leading provider of cloud contact centre software as a service announced the availability of Summer Release 2017, the award winning release for global enterprises. The release includes customer-requested functionality, and stability improvements. Continue reading Customer Feedback Drives the New Release of Bright Pattern Contact Centre
NICE Introduces Compliance Center – A Dedicated Solution for Compliance Assurance and Management
NICE announced the introduction of NICE Compliance Center, a unique compliance recording solution for the contact center industry. Combining NICE’s leading recording platform with analytics capabilities and end-to-end media encryption, Compliance Center is a holistic solution that reduces the risk of regulatory breaches while centralizing all compliance management activities, for optimal efficiency and rapid adaptation to changing regulations. Continue reading NICE Introduces Compliance Center – A Dedicated Solution for Compliance Assurance and Management
CafeX and Partners Help Contact Center Operators Cut Costs, Streamline Operations
CafeX Communications® announced its latest release of Supervisor Assist, the one-click coaching solution for service agents to help enterprises transform customer care. Compatible with Cisco, Avaya, Genesys and other leading contact center technology vendors, Supervisor Assist is now available through a growing network of channel partners, including Arrow Systems Integration, Strategic Products and Services, TeleTech, and World Wide Technology. Continue reading CafeX and Partners Help Contact Center Operators Cut Costs, Streamline Operations