Verint® announced the launch of the latest version of its Web and Social Intelligence Product Suite, deployed by security and intelligence government agencies, as well as enterprise and critical infrastructure organizations around the world. Continue reading Verint Announces Latest Version of Its Web and Social Intelligence Suite
Category Archives: Product Launch
Medallia Launches New Powerful Self-Service Capabilities
Medallia announced a powerful update to Medallia Experience Cloud™ called Admin Suite that gives companies even greater control over their customer feedback programs. With Admin Suite, companies can now – without assistance from Medallia or systems integrators – author customer surveys from scratch, modify existing surveys that are already live, and create new reports from survey data. Continue reading Medallia Launches New Powerful Self-Service Capabilities
Vee24 Platform Release: Chatbots, Intelligent-Routing, KPIs & Analytics
Vee24, the Boston-based leader in live customer engagement announces the availability of Version 10 of their live engagement platform. This release unifies the full breadth of live engagement capabilities — text chat, voice chat, video chat, co-browsing & screen sharing — into a single platform experience, with continued support across desktop, tablet, and mobile devices. Continue reading Vee24 Platform Release: Chatbots, Intelligent-Routing, KPIs & Analytics
New BroadSoft CC-One Apps Enhance Cloud Contact Centre Capabilities for Enterprise Call Centres
BroadSoft, a global market leader in cloud business software for unified communication as a service (UCaaS), and provider of collaboration and contact center as a service (CCaaS) announced significant enhancements to its omni-channel cloud contact center solution. Continue reading New BroadSoft CC-One Apps Enhance Cloud Contact Centre Capabilities for Enterprise Call Centres
Zappix Announces Customer Service Visual IVR Solution for the Hearing Impaired
The new Visual IVR for the hearing impaired from Zappix offers a better call experience for individuals who are deaf or hard of hearing by using a visual representation of an Interactive Voice Response (IVR) call menu on a smartphone or computer screen. The new Hearing Impaired IVR offers callers an intuitive, convenient and foolproof visual interaction which simplifies their communication with use of a touch screen instead of old phone prompts. Continue reading Zappix Announces Customer Service Visual IVR Solution for the Hearing Impaired
Clarabridge Announces Clara, a New Omnichannel Intelligent Agent for Customer Experience
Clarabridge introduced Clara, an intelligent agent powered by Clarabridge’s industry-leading Text Analytics engine that allows brands to understand the Voice of the Customer across multiple channels including surveys, social media, contact center and more. Using Artificial Intelligence, Clara astutely suggests solutions to common customer issues and feedback, making unstructured data more actionable and saving valuable time and dollars for large organizations. Continue reading Clarabridge Announces Clara, a New Omnichannel Intelligent Agent for Customer Experience