Verint® announced it has earned co-sell ready status with Microsoft and that the Verint Open Contact Center as a Service (CCaaS) Platform™ will be commercially available in the Microsoft Azure Marketplace by early fall. Continue reading Verint Open CCaaS Platform Achieves Microsoft Co-sell Ready Status and Inclusion in the Microsoft Azure and AppSource Marketplaces
Category Archives: Technology
Gartner Reveals Three Technologies That Will Transform Customer Service and Support By 2028
Generative AI, digital customer service, and conversational user interfaces (CUIs) will transform customer service and support by 2028, according to Gartner, Inc. Continue reading Gartner Reveals Three Technologies That Will Transform Customer Service and Support By 2028
CallTrackingMetrics Introduces ChatAI Virtual Agent to Improve Overall Customer Experience
CallTrackingMetrics, a global conversation analytics company, announced the launch of its new feature, ChatAI. ChatAI is the newest entry in CallTrackingMetrics’ suite of AI-powered tools and functions as a virtual agent to open up more ways for businesses to connect with customers and prospects through personalized automation until they are ready to talk to a live agent. Continue reading CallTrackingMetrics Introduces ChatAI Virtual Agent to Improve Overall Customer Experience
IPI named a supplier on CCS’s Networking Service’s 3 framework
IPI, the contact centre specialist and solutions provider, announced that it has been named as a supplier on Crown Commercial Service’s (CCS) Network Services 3 agreement (RM6116) for Lot 4d – Inbound Telephony Services. Continue reading IPI named a supplier on CCS’s Networking Service’s 3 framework
TTEC Digital introduces intelligent CX offering powered by AWS AI and machine learning capabilities
TTEC announced that TTEC Digital has unveiled a new offering to help organizations more easily consume Amazon Web Services (AWS) AI and machine learning (ML) capabilities. Continue reading TTEC Digital introduces intelligent CX offering powered by AWS AI and machine learning capabilities
8×8 Expands AI Self-Service Capabilities with Voice Interactions for 8×8 Intelligent Customer Assistant
8×8, a leading integrated cloud contact centre and unified communications platform provider, announced the availability of voice conversational AI in 8×8 Intelligent Customer Assistant. Continue reading 8×8 Expands AI Self-Service Capabilities with Voice Interactions for 8×8 Intelligent Customer Assistant