IPI, the contact centre specialist and solutions provider, announced that it has been named as a supplier on Crown Commercial Service’s (CCS) Network Services 3 agreement (RM6116) for Lot 4d – Inbound Telephony Services.
Under the new Network Services 3 (NS3) framework, IPI will offer carrier services for inbound call management for contact centre functionality, specialising in Inbound Telephony Services (Lot 4d), including:
- Establishing non-geographical numbers – IPI will take a consultative approach to managing community awareness of rights and costs, as well as buyer costs and functionality
- Delivery of clear consumption and utilisation metrics – IPI will empower clients with regular awareness of costs and quality performance of their investment
- Provision of transition support – IPI will implement methodology and risk mitigation around key dependencies to simplify and safeguard the delivery of a complex process
The NS3 framework gives public sector buyers access to network infrastructure and communication services; such as cloud services, audio and video conferencing, radio and satellite networking. The agreement is set to run for two years initially, with the option to extend twice for a further year.
The NS3 agreement is the next iteration of network services, replacing the current Network Services 2 agreement, and places a greater onus on suppliers to detail the subcontractors used, and the process behind, the delivery of services.
“We are delighted to be part of the NS3 framework and to be continuing to work with the government and public sector to deliver best-of-breed solutions and services that enable the delivery of exceptional customer contact,” said Sat Sanghera, CEO at IPI. “IPI’s rich heritage in delivering innovative contact centre and telephony solutions make it an ideal partner for public sector organisations looking to meet the demands of the next generations of citizens.”
Being named as a supplier on the NS3 agreement adds to IPI’s previous experience in the public sector. IPI was named as a supplier on the G-Cloud 13 framework in 2022, providing services to public sector organisations across three lots. The company has also been providing services under the NS2 framework since 2019.
About Crown Commercial Service
Crown Commercial Service supports the public sector to achieve maximum commercial value when procuring common goods and services. In 2022/23, CCS helped the public sector to achieve commercial benefits equal to £3.8 billion – supporting world-class public services that offer best value for taxpayers.
Crown Commercial Service (CCS) is an Executive Agency of the Cabinet Office, supporting the public sector to achieve maximum commercial value when procuring common goods and services.
To find out more about CCS, visit: www.crowncommercial.gov.uk
IPI is the UK’s leading digital contact centre specialist, focused on creating intelligent and innovative contact centre solutions that deliver exceptional customer experiences.
IPI understands that technology is only part of the solution to addressing business challenges within the contact centre. Its experts know the intricacies of people, technology, processes and customer demands and understand the realities of running a contact centre, as well as the practicalities of making advanced software deliver to its full potential.
By looking at the challenges and business drivers in the contact centre, both today and in the future, IPI ensures its clients realise the full benefits of their contact centre technology by using it as an enabler to achieve measurable results and maximise investment value. Fully focused on business outcomes, IPI offers a comprehensive blend of contact centre operational experience, combined with deep technology expertise. This enables its experts to align the most appropriate technology for its clients’ needs, and ensure people are equipped in the short and long term to deliver exceptional experiences.
Founded in 2001, IPI supports more than five million customer interactions and 65,000 agents every day. Headquartered in Reading, UK, IPI also has offices in London and Manchester, as well as in the Philippines.
For more information, please contact IPI or visit https://ipintegration.com/.