Cogito, the leader in real-time coaching and guidance for the enterprise, announced its Employee Experience (EX) Score, derived from a unique machine learning model built to assess the employee’s experience (EX) in customer interactions. Continue reading Cogito Announces the Employee Experience (EX) Score for Measuring Employee Sentiment in Customer Interactions
Category Archives: Technology
Airship Ushers in New Era of Customer Experience, Inside and Outside of Mobile Apps
Earnings reports and industry research show mobile apps are the digital centre of customer experience, generating more than three times greater revenue from app customers than non-app customers. Despite this value creation opportunity, many brands haven’t improved app retention rates in years. Continue reading Airship Ushers in New Era of Customer Experience, Inside and Outside of Mobile Apps
M247 partners with CCaaS provider Talkdesk
Global cloud and connectivity solution provider M247 has announced a strategic partnership with cloud contact centre leader Talkdesk. Together, M247 and Talkdesk will provide contact centre solutions that help businesses deliver better customer experience (CX). Continue reading M247 partners with CCaaS provider Talkdesk
What’s New with GoTo: New Integrations, Analytics, and an Improved App Experience
GoTo, the company making IT management, support, and business communication easy with flagship products GoTo Resolve, Rescue, and GoTo Connect, announced dozens of new features across its products, helping customers and IT teams save time and money. Continue reading What’s New with GoTo: New Integrations, Analytics, and an Improved App Experience
Kore.ai Launches AgentAssist for Zendesk Support
Kore.ai, the world’s leading enterprise conversational AI platform and solutions provider, announced the integration of its conversational AgentAssist with intelligent virtual assistant (IVA) automation for Zendesk, Inc Support. Continue reading Kore.ai Launches AgentAssist for Zendesk Support
Uniphore Now Available in AWS Marketplace
Uniphore, the leading conversational AI and automation platform, announced its availability in Amazon Web Services (AWS) Marketplace, a digital catalogue that customers can use to find, buy, deploy, and manage third-party software, data, and services to build solutions and run their businesses. Continue reading Uniphore Now Available in AWS Marketplace