Puzzel, a leading provider of cloud-based contact centre solutions, has announced its new suite of tools to successfully manage customer interactions from sales to support – helping contact centre teams create a coherent, consistent experience across all touch points. Continue reading Puzzel takes the connected Customer Experience to the next level with the launch of Sales Intelligence, Customer Insight and Contact Centre enhancements
Category Archives: Technology
InVision and EvaluAgent announce strategic partnership to integrate contact centre workforce management and quality assurance
EvaluAgent a provider of Quality Assurance (QA) solutions in the contact centre environment, has announced a strategic partnership with InVision, a leader in Workforce Management (WFM), through its injixo solution, aimed at holistic optimisation of agent productivity. Continue reading InVision and EvaluAgent announce strategic partnership to integrate contact centre workforce management and quality assurance
The Future of Conversational Commerce is Here: Announcing Attentive Concierge™, Now With AI
Attentive announces the next generation of Concierge, the company’s two-way conversational platform, now powered by Attentive AI. Over 1,000 brands have used Concierge to deliver one-to-one conversations at scale. Continue reading The Future of Conversational Commerce is Here: Announcing Attentive Concierge™, Now With AI
TeleVox Launches AI-Enabled Omnichannel Conversational Virtual Assistant for Healthcare Providers
TeleVox, an industry-leading provider of omnichannel digital patient technology, unveiled its latest innovation at the HIMSS Conference. Continue reading TeleVox Launches AI-Enabled Omnichannel Conversational Virtual Assistant for Healthcare Providers
Ada Announces First Omnichannel Generative AI Suite for Customer Service
Ada, the leading AI-powered customer service automation platform, announced the launch of a new suite of generative AI capabilities to help companies resolve complex customer inquiries across channels instantly, and in a safe and accurate manner. Continue reading Ada Announces First Omnichannel Generative AI Suite for Customer Service
CallMiner Introduces New Zoom Meetings Integration to Enhance Customer Insights and Experience
CallMiner, the leading provider of conversation intelligence to drive business performance improvement, announced a new integration with Zoom Meetings. Continue reading CallMiner Introduces New Zoom Meetings Integration to Enhance Customer Insights and Experience