NICE announced the Spring 2023 release of CXone, which adds new AI-powered capabilities that accelerate digital fluency to help brands master CXi (customer experience interactions). Continue reading NICE Launches Spring 2023 CXone Release
Category Archives: Technology
Cognigy and Avaya Join Forces to Deliver Next-Gen Conversational AI Solutions for Enterprise Contact Centres
Cognigy, the market leader in Conversational AI, announced an expanded partnership with Avaya, a global leader in solutions to enhance and simplify communications and collaboration, to deliver next-generation Conversational AI solutions to Avaya’s large global base of contact centre customers. Continue reading Cognigy and Avaya Join Forces to Deliver Next-Gen Conversational AI Solutions for Enterprise Contact Centres
Parloa raises €20 million to propel international expansion of game-changing AI-based customer service
Berlin-based enterprise software provider Parloa puts a stop to endless wait times and subpar customer service bots, winning a show of support from Series A investors. Continue reading Parloa raises €20 million to propel international expansion of game-changing AI-based customer service
Five9 Introduces Agent Assist 2.0 with AI Summary powered by OpenAI
Five9 announced the general availability of Five9 Agent Assist 2.0 with AI Summary, powered by OpenAI. Using the same generative AI technology behind ChatGPT, the solution summarizes customer call transcripts in seconds, yielding a rapid time to value by reducing manual, after-call work. Continue reading Five9 Introduces Agent Assist 2.0 with AI Summary powered by OpenAI
Genesys Launches Industry-First Automated Trial and Purchase Experience
Genesys®, a global cloud leader in experience orchestration, introduced the GCXNow™ offering, a new way for small- to mid-sized organizations to quickly explore and purchase a full-featured Contact Center as a Service (CCaaS) solution. Continue reading Genesys Launches Industry-First Automated Trial and Purchase Experience
Bandwidth Announces Maestro
Bandwidth, a leading global enterprise cloud communications company, announced Bandwidth MaestroTM. Continue reading Bandwidth Announces Maestro