Route 101, a leading technology systems integrator and cloud contact centre specialist, has announced the successful deployment and operation of its Amazon Connect service with premium bar and pubs operator The Revel Collective. Continue reading The Revel Collective Boosts Answer Rates up to 97% with Route 101’s Cloud Contact Centre Solution
Category Archives: Technology
AmplifAI Raises $33.7M to Power High-Performing Human Teams and AI Agents Driving the Future of CX
AmplifAI, the leading AI-powered platform transforming enterprise contact centre performance, announced it has raised $33.7M in Series B funding and credit facility. Continue reading AmplifAI Raises $33.7M to Power High-Performing Human Teams and AI Agents Driving the Future of CX
Medallia announces strategic partnership with Adobe, integrates with Adobe AI Agents
Medallia, the global leader in customer and employee experience, announced the expansion of its strategic partnership with Adobe, integrating with the newly launched Adobe AI Agents to shape how businesses build, deliver, and optimise customer experiences and marketing campaigns. Continue reading Medallia announces strategic partnership with Adobe, integrates with Adobe AI Agents
Glassbox Unveils Industry’s First Real-Time Accessibility Solution Focusing on Inclusive CX
Glassbox, a leading provider of digital experience analytics for financial institutions, announced the launch of Glassbox Accessibility, a breakthrough solution that empowers organizations to identify, prioritize, and resolve accessibility issues to create truly inclusive customer experiences. Continue reading Glassbox Unveils Industry’s First Real-Time Accessibility Solution Focusing on Inclusive CX
PolyAI launches agentic AI team to drive CX insights and growth
PolyAI announced the launch of three new agentic AI roles — QA Agents, Analyst Agents, and Builder Agents — expanding its platform beyond front-line automation to create an always-on, always-improving team for the contact centre. Continue reading PolyAI launches agentic AI team to drive CX insights and growth
Volkswagen Group UK announces updated CX partnership with Medallia and Ipsos
Medallia, the global leader in customer and employee experience, along with Ipsos, one of the world’s leading market research companies, has announced the next step in its partnership with Volkswagen Group UK (VWG UK), a wholly owned subsidiary of Volkswagen (VW) Group. Continue reading Volkswagen Group UK announces updated CX partnership with Medallia and Ipsos