Verint®, The CX Automation Company™, announced it was rated Exemplary and named a Leader in the 2025 ISG Buyers Guide™ for Customer Experience Management (CXM). Continue reading Verint Named a Leader in ISG’s 2025 Customer Experience Management Buyers Guide
Category Archives: Technology
Odigo Essential Launches in the UK: Fast, Flexible, AI-Ready CX for Mid-Sized Contact Centres
Amidst the constant noise and claims of CX revolutions, Odigo paused to ask a different question: “In the race to be more advanced, who’s making sure everyone can still afford the basics?” Continue reading Odigo Essential Launches in the UK: Fast, Flexible, AI-Ready CX for Mid-Sized Contact Centres
Vonage Partners with AWS to Unveil AI Voice Agent Integration
Vonage, a global leader in cloud communications helping businesses accelerate their digital transformation and a part of Ericsson, has announced a new collaboration with Amazon Web Services (AWS) to integrate Amazon Nova Sonic, a speech-to-speech foundation model that enables more human-like voice conversations, with the Vonage Voice API. Continue reading Vonage Partners with AWS to Unveil AI Voice Agent Integration
Natterbox launches AI Assistants and AI Agents to resolve over 70% of customer queries
Natterbox, the AI-powered contact centre provider, launches AI Assistants and AI Agents – part of its dynamic AI workforce fully integrated into the world’s #1 CRM, designed to cut call queues, reduce costs, and free up human agents to focus on higher-value interactions that drive loyalty and growth. Continue reading Natterbox launches AI Assistants and AI Agents to resolve over 70% of customer queries
Pega Signs 5-Year Strategic Collaboration Agreement with AWS to Reimagine Legacy Transformation
Pegasystems Inc., the Enterprise Transformation Company™, announced it has signed a five-year strategic collaboration agreement (SCA) with Amazon Web Services (AWS). Continue reading Pega Signs 5-Year Strategic Collaboration Agreement with AWS to Reimagine Legacy Transformation
Airship Unveils AI Agents to Speed Brands’ Delivery of High-Impact Customer Experiences
Airship, the cross-channel customer experience company, built on its leadership in no-code native mobile experiences by unveiling Airship AI Agents. Continue reading Airship Unveils AI Agents to Speed Brands’ Delivery of High-Impact Customer Experiences