Clarity, an AI-powered customer-experience and voice-of-customer (VoC) platform for highly regulated industries, has raised $12 million in new funding. Continue reading Agentic AI Customer Service StartUp Clarity raises $12M with Prosus Ventures, and OpenAI and Google Angels
Category Archives: Technology
Calabrio Unveils Workforce Intelligence – a suite of solutions for the AI era
Calabrio, the workforce and conversation intelligence company, announced its Workforce Intelligence solution at its annual Calabrio Customer Connect (C3) event, offering AI-powered workforce management (WFM) that humanises the customer experience. Continue reading Calabrio Unveils Workforce Intelligence – a suite of solutions for the AI era
Genesys Launches AI Agents with Greater Autonomy to Drive Enterprise-Wide CX Orchestration
At Xperience 2025, Genesys®, a global cloud leader in AI-Powered Experience Orchestration, unveiled advanced agentic AI agents for the Genesys Cloud™ platform to help organisations orchestrate customer and employee experiences across enterprise platforms and teams. Continue reading Genesys Launches AI Agents with Greater Autonomy to Drive Enterprise-Wide CX Orchestration
Content Guru Named a Challenger In the 2025 Gartner® Magic Quadrant ™ for Contact Center as a Service
Content Guru, the world’s leading provider of mission-critical cloud CX solutions, has been placed in the Challengers quadrant of the 2025 Gartner® Magic Quadrant™ for Contact-Center-as-a-Service. Continue reading Content Guru Named a Challenger In the 2025 Gartner® Magic Quadrant ™ for Contact Center as a Service
NiCE Named a Leader in the 2025 Gartner® Magic Quadrant™ for Contact Center as a Service for an 11th Consecutive Year
NiCE announced that Gartner has recognized NiCE as a Leader in the 2025 Gartner Magic Quadrant for Contact Center as a Service (CCaaS) report. NiCE was rated the furthest for its Completeness of Vision and highest in its Ability to Execute in the Leaders Quadrant. This marks the eleventh consecutive year that NiCE has been named a Leader in the CCaaS Magic Quadrant and the first time NiCEwas positioned furthest and highest on the axes. Continue reading NiCE Named a Leader in the 2025 Gartner® Magic Quadrant™ for Contact Center as a Service for an 11th Consecutive Year
Five9 Launches New Integration in Epic Toolbox
Five9, provider of the Intelligent CX Platform, announced the launch of Five9 Fusion for Epic, an integration with Epic, one of the world’s most widely used electronic health record (EHR) systems. Continue reading Five9 Launches New Integration in Epic Toolbox