CallMiner, a leading provider of AI-powered conversation analytics to improve customer experience (CX), announced its collaboration and integration with Microsoft Dynamics 365 Contact Center. Continue reading CallMiner Collaborates with Microsoft to Enhance Advanced Conversation Analytics Capabilities
Category Archives: Technology
Parloa Integrates with Verint Open Platform to Power the Future of Customer Service
Parloa, a leader in Agentic AI for customer experience, announced an integration with Verint, the CX Automation Company™, between Parloa’s AI Agent Management Platform (AMP) and Verint’s CX Automation Platform. Continue reading Parloa Integrates with Verint Open Platform to Power the Future of Customer Service
Mosaicx Unveils AI-Native CX Platform at CCW Las Vegas
Mosaicx, a pioneer in customer experience, announced the launch of the next era of its Engage product. The company will demo the next-generation AI-native platform at Customer Contact Week (CCW) in Las Vegas from June 9-12. Continue reading Mosaicx Unveils AI-Native CX Platform at CCW Las Vegas
Graia Launches New Era of Customer Support Where AI Listens, Understands and Responds with Empathy
Three successful technology companies operating under the BOSQAR INVEST family of businesses – Bulb Technologies, Geomant and Buzzeasy – announced the launch of a proprietary Agentic CCaaS and GenAI platform under the brand name Graia. Continue reading Graia Launches New Era of Customer Support Where AI Listens, Understands and Responds with Empathy
IPI signs new partnership with QPC
IPI, the Contact Centre specialist and solutions provider, announced that it has signed QPC, a provider of innovative services and solutions for Contact Centres, as a partner. Continue reading IPI signs new partnership with QPC
Firstsource and Sanas partner to redefine customer conversations with AI
Firstsource Solutions Limited, a leading global provider of transformational solutions and services and an RP-Sanjiv Goenka Group company, has partnered with Sanas, provider of the world’s first real-time speech understanding platform, to enable next-level customer conversations powered by AI. Continue reading Firstsource and Sanas partner to redefine customer conversations with AI