Calabrio, the workforce performance company, today announced powerful AI enhancements to the Calabrio ONE suite, designed to help organisations streamline operations, improve agent engagement, and deliver exceptional customer experiences. Continue reading Calabrio Unveiling Record Number of AI-driven Features to Accelerate Contact Centre Efficiency and Customer Service Satisfaction
Category Archives: Technology
Smobi, an AI-powered RCS Platform, Partners with Vonage to Enhance Customer Engagement with RCS Messaging
Vonage, a global leader in cloud communications, helping businesses accelerate their digital transformation and a part of Ericsson, announced that Smobi, an innovative AI-powered RCS platform for E-commerce, has chosen Vonage for Rich Communication Services (RCS) via the Vonage Messages API. Continue reading Smobi, an AI-powered RCS Platform, Partners with Vonage to Enhance Customer Engagement with RCS Messaging
Vodafone Business and ServiceNow collaborate to enhance CX with AI-powered service automation
Vodafone Business and ServiceNow, the AI platform for business transformation, announced an expansive five-year strategic collaboration to launch the next era of AI-powered service management. Continue reading Vodafone Business and ServiceNow collaborate to enhance CX with AI-powered service automation
Manychat Raises $140M to Fuel the Future of AI-Driven Customer Engagement on Social and Messaging Platforms
Manychat, a global leader in conversational AI and automation across social and messaging platforms, announced a $140 million growth capital raise led by Summit Partners. Continue reading Manychat Raises $140M to Fuel the Future of AI-Driven Customer Engagement on Social and Messaging Platforms
Qualtrics Named a Leader in 2025 Gartner® Magic Quadrant™ for Voice of the Customer Platforms for the Fourth Consecutive Time
Qualtrics, the leader and creator of the experience management (XM) category, has been named a Leader in the 2025 Gartner® Magic Quadrant™ for Voice of the Customer Platforms* for the fourth consecutive time. Qualtrics is positioned highest for its Ability to Execute and furthest for its Completeness of Vision. Continue reading Qualtrics Named a Leader in 2025 Gartner® Magic Quadrant™ for Voice of the Customer Platforms for the Fourth Consecutive Time
VoiceAbility and Sabio Launch Neurodiversity-Focused Customer Experience Solution
Leading voice and rights charity VoiceAbility, has announced the launch of a neurodiversity-focused customer experience (CX) solution, marking a significant step forward in making essential support services more accessible to neurodivergent individuals. Continue reading VoiceAbility and Sabio Launch Neurodiversity-Focused Customer Experience Solution