Zendesk, the world’s leading AI service provider, announced major breakthroughs in AI innovation at its AI Summit designed to strengthen its Resolution Platform. Continue reading Zendesk Unveils Powerful New AI Capabilities within the Resolution Platform to Accelerate Service at Scale
Category Archives: Technology
Tata Communications Launches Voice AI Platform to Transform BFSI Customer Journeys
Tata Communications, a leading global communications technology player, announced the launch of its Voice AI platform powered by Agentic AI — an industry first speech-to-speech customer engagement solution offering instant decision making, multilingual fluency, and sub 500 milliseconds latency performance. Continue reading Tata Communications Launches Voice AI Platform to Transform BFSI Customer Journeys
BT and Infobip Expand Partnership to Deliver AI-Powered Communications
BT and Infobip have announced the global expansion of their partnership to deliver AI-powered advanced communication services to multinational businesses worldwide. Continue reading BT and Infobip Expand Partnership to Deliver AI-Powered Communications
Medallia reports more than 30% growth in demand for its AI-powered experience platform
Medallia, the global leader in customer and employee experience, is announcing strong business momentum with the demand for its products growing more than 30% year over year, fuelled by a combination of recent product innovation, new leadership, and recognition by leading industry analyst firms. Continue reading Medallia reports more than 30% growth in demand for its AI-powered experience platform
LivePerson Recognized in the 2025 Gartner® Competitive Landscape: Digital Customer Service
LivePerson, a leading provider of trusted enterprise conversational AI and outcome-driven digital transformation, announced its inclusion in the Gartner “Competitive Landscape: Digital Customer Service” report. Continue reading LivePerson Recognized in the 2025 Gartner® Competitive Landscape: Digital Customer Service
Vonage Recognised in Gartner Magic Quadrant for UCaaS
Vonage, a part of Ericsson announced it has been recognised in the 2025 Gartner® Magic Quadrant™ for Unified Communications as a Service (UCaaS). Vonage believes this recognition highlights its unique ability to deliver an integrated communications platform that enhances business productivity and customer engagement. Continue reading Vonage Recognised in Gartner Magic Quadrant for UCaaS