RingCentral, Inc., a global leader in AI-powered business communications, announced RingWEM, a next-generation offering that leverages and extends the recent acquisition of CommunityWFM workforce management. Continue reading RingCentral Unveils RingWEM
Category Archives: Technology
Tata Communications and NiCE Partner to Transform Global Contact Centres with AI-Powered Customer Engagement
Tata Communications announced a strategic partnership with NiCE to revolutionise enterprise contact centre operations. This collaboration brings together Tata Communications Kaleyra’s AI-powered Customer Interaction Suite with NiCE’s industry-leading CXone Mpower CX AI platform to deliver intelligent, automated, and hyper-personalised customer experiences. Continue reading Tata Communications and NiCE Partner to Transform Global Contact Centres with AI-Powered Customer Engagement
AI Conversation Engine Orum Chooses Vonage APIs to Power its Platform
Vonage, a part of Ericsson announced that Orum, an AI Conversation Engine for revenue teams, has integrated Vonage APIs into its platform. This integration enables faster interactions, provides real-time AI-driven coaching, and supports Orum’s global expansion, delivering more effective and engaging customer experiences. Continue reading AI Conversation Engine Orum Chooses Vonage APIs to Power its Platform
Crescendo Unveils Multimodal AI: A First for Customer Experience
Crescendo, the first AI-native contact centre, announced the launch of Multimodal AI, representing an industry-first capability that unifies voice, text and visual interaction – all within a single, intelligent conversation. Continue reading Crescendo Unveils Multimodal AI: A First for Customer Experience
South Western Railway Transforms Customer Support with Route 101
Route 101, a leading technology systems integrator and cloud contact centre specialist, has successfully deployed Zendesk Suite Enterprise and SweetHawk SuperSuite with South Western Railway (SWR). Continue reading South Western Railway Transforms Customer Support with Route 101
Dialpad and Verint Partner to Resell Enterprise-Grade Workforce Management Integration
Dialpad, the leading AI-powered communications and agentic platform, announced a reseller partnership with Verint®, The CX Automation Company™, to bring enterprise-grade workforce management (WFM) to customers across industries. Continue reading Dialpad and Verint Partner to Resell Enterprise-Grade Workforce Management Integration