Content Guru, the world’s leading provider of mission-critical cloud CX solutions, has been placed in the Challengers quadrant of the 2025 Gartner® Magic Quadrant™ for Contact-Center-as-a-Service. Continue reading Content Guru Named a Challenger In the 2025 Gartner® Magic Quadrant ™ for Contact Center as a Service
Category Archives: Technology
NiCE Named a Leader in the 2025 Gartner® Magic Quadrant™ for Contact Center as a Service for an 11th Consecutive Year
NiCE announced that Gartner has recognized NiCE as a Leader in the 2025 Gartner Magic Quadrant for Contact Center as a Service (CCaaS) report. NiCE was rated the furthest for its Completeness of Vision and highest in its Ability to Execute in the Leaders Quadrant. This marks the eleventh consecutive year that NiCE has been named a Leader in the CCaaS Magic Quadrant and the first time NiCEwas positioned furthest and highest on the axes. Continue reading NiCE Named a Leader in the 2025 Gartner® Magic Quadrant™ for Contact Center as a Service for an 11th Consecutive Year
Five9 Launches New Integration in Epic Toolbox
Five9, provider of the Intelligent CX Platform, announced the launch of Five9 Fusion for Epic, an integration with Epic, one of the world’s most widely used electronic health record (EHR) systems. Continue reading Five9 Launches New Integration in Epic Toolbox
Cognigy is a Leader in the 2025 Gartner® Magic Quadrant™ for Enterprise Conversational AI Platforms
Cognigy, a global leader in AI-powered customer service solutions, announced that the company has been named a Leader in the Gartner® Magic Quadrant™ for Enterprise Conversational AI Platforms for its platform Cognigy.AI. Access a complimentary copy of the report. Continue reading Cognigy is a Leader in the 2025 Gartner® Magic Quadrant™ for Enterprise Conversational AI Platforms
Upland RightAnswers is Now Available in AWS Marketplace
Upland Software, Inc., a leader in AI-powered knowledge and content management software, has announced that Upland RightAnswers is now available in AWS Marketplace, a digital catalogue with thousands of software listings from independent software vendors that make it easy to find, test, buy, and deploy software that runs on Amazon Web Services (AWS). Continue reading Upland RightAnswers is Now Available in AWS Marketplace
Avaamo unveils CX Agents: the next-generation digital workforce for enterprise customer service
Avaamo announced the unveiling of CX Agents, a group of trusted autonomous AI agents that leverages advances in Agentic reasoning and combines the company’s experience in enterprise workflows, security, and compliance to help organizations scale their next-generation digital customer support workforce exponentially with human-like intelligence 24/7. Continue reading Avaamo unveils CX Agents: the next-generation digital workforce for enterprise customer service