Category Archives: Technology

Noble Systems Issued 200th Patent for Contact Centre Technology

Noble Systems Corporation, a global leader in omnichannel contact centre technology solutions, announces the issuance of its 200th U.S. patent. This milestone reflects the company’s ongoing commitment to maintaining a strong patent portfolio program, protecting Noble Systems’ product innovations in order to safeguard technology investments and business advantages for its clients. Continue reading Noble Systems Issued 200th Patent for Contact Centre Technology

Invoca Raises $56M to Help Marketers Turn Conversational Insights into Revenue

Invoca, the leader in AI-powered call tracking and conversational analytics announced it has raised $56 million in new capital, bringing the company’s total financing to date to $116 million. The financing was led by existing investor Upfront Ventures and new investor H.I.G. Growth Partners, with participation from other investors including Accel and Morgan Stanley Alternative Investment Partners. Continue reading Invoca Raises $56M to Help Marketers Turn Conversational Insights into Revenue

Vonage Positioned as a Leader in the 2019 IDC MarketScape for Cloud Communications Platforms

Vonage has announced that it has been positioned as a Leader in the 2019 IDC MarketScape for cloud communications platforms. Vonage earned this distinction based on its API Platform and its One Vonage single, microservices architecture, as well as its status as the only company that can integrate across three of the fastest-growing enterprise segments today — communications APIs, unified communications and contact center (CPaaS, UCaaS, and CCaaS). Continue reading Vonage Positioned as a Leader in the 2019 IDC MarketScape for Cloud Communications Platforms

eGain Reimagines Omnichannel Customer Engagement with Conversational Automation, Augmented Agents, and Full-Spectrum Analytics

eGain, the leading provider of omnichannel customer engagement solutions announced major enhancements to its eGain Solve™ software suite. eGain Solve Fall 2019 includes innovative capabilities to accelerate digital transformation success end to end: Connect, Solve, and Optimize. Continue reading eGain Reimagines Omnichannel Customer Engagement with Conversational Automation, Augmented Agents, and Full-Spectrum Analytics

Verint Recognized as Voice Biometrics Leader in Recent Analyst Report

Verint® announced that it has been recognized as a voice biometrics leader in a recent survey by Opus Research. Citing Verint’s depth of products and services, the Opus Research 2019 Intelligent Authentication and Voice Biometrics Intelliview notes the strengths of Verint’s Identity Analytics solutions that help organizations improve security and fight fraud. Continue reading Verint Recognized as Voice Biometrics Leader in Recent Analyst Report