SugarCRM, provider of the award-winning intelligence-driven sales automation platform, announced new generative AI capabilities to bring the power of greater customer intelligence and improved productivity to sales and service professionals. Continue reading SugarCRM Makes Powerful Sales and Service Generative AI Capabilities Approachable and Accessible to the Midmarket
Category Archives: Technology
CallMiner Leverages Generative AI to Enhance Post-Interaction and Real-Time AI Summarisation
CallMiner, the leading provider of conversation intelligence to improve CX, has announced new and enhanced generative AI capabilities to advance post-interaction and real-time AI summarization features in the CallMiner platform. Continue reading CallMiner Leverages Generative AI to Enhance Post-Interaction and Real-Time AI Summarisation
Vodafone’s new Generative AI virtual assistant SuperTOBI now serving customers in multiple countries
Vodafone announced that SuperTOBi, its new customer-focussed Generative AI (GenAI) driven virtual assistant, is being rolled out across Europe. Continue reading Vodafone’s new Generative AI virtual assistant SuperTOBI now serving customers in multiple countries
SS&C Launches Global Contact Center Platform to Enhance Client Engagement
SS&C Technologies Holdings, Inc., announced its new Contact Center platform to help asset management, life and pensions and retirement sectors modernize and elevate the customer experience. Continue reading SS&C Launches Global Contact Center Platform to Enhance Client Engagement
Sinch Named a Leader in the 2024 Gartner® Magic Quadrant™ for CPaaS for the Second Consecutive Year
Sinch announced that the company has once again been positioned as a Leader in the 2024 Gartner® Magic Quadrant™ for Communications Platform as a Service (CPaaS). Continue reading Sinch Named a Leader in the 2024 Gartner® Magic Quadrant™ for CPaaS for the Second Consecutive Year
InMoment Sets a New Standard in CX with AI-Based Conversational Intelligence and Contact Centre Data Analysis
InMoment®, a leader in Experience Improvement (XI)™ solutions, announced the infusion of generative AI into its cutting-edge Conversational Intelligence solution. Continue reading InMoment Sets a New Standard in CX with AI-Based Conversational Intelligence and Contact Centre Data Analysis