IPI, the contact centre specialist, announced that it has been named as a supplier on Crown Commercial Service’s (CCS) G-Cloud 13 agreement, a framework to enable the provision of cloud-based computing services to the UK central government departments and all other public sector bodies. Continue reading IPI named a supplier on Crown Commercial Service’s G-Cloud 13 framework
Category Archives: Technology
Gamma selects Dubber for Intelligent Recording on Microsoft Teams
Dubber, the leading conversational intelligence and unified recording platform for service providers and their customers globally, is pleased to announce it has been selected by “Gamma. Gamma can now provide intelligent call recording as a service, applicable for general business and regulated compliance requirements, plus Dubber’s leading conversational AI on Microsoft Teams. Continue reading Gamma selects Dubber for Intelligent Recording on Microsoft Teams
QUALCO boosts collections platform with Webio conversational AI messaging
QUALCO, an international fintech solutions provider, has partnered with customer engagement specialists, Webio to add conversational AI to their existing collections and recoveries software offering. Continue reading QUALCO boosts collections platform with Webio conversational AI messaging
HGS partners with Genesys
Hinduja Global Solutions (HGS), a leading and innovative provider of solutions in consumer engagement, digital CX, and business process management (BPM) announced a strategic partnership with Genesys®, a global cloud leader in customer experience orchestration. Continue reading HGS partners with Genesys
Public sector drives strong demand for conversational AI, with 2.7M+ users served on the Yellow.ai platform
With governments across the world working to enable broad-scaled digital transformation, public sector organizations are increasingly gravitating towards the adoption of Conversational AI solutions to redefine the citizen experience. Continue reading Public sector drives strong demand for conversational AI, with 2.7M+ users served on the Yellow.ai platform
Mavenir Launches CPaaS Integrated Offering for CSPs
Mavenir, the Network Software Provider building the future of networks with cloud-native software that runs on any cloud, announced the launch of its Communications Platform as a Service (CPaaS), an integrated Software as a Service (SaaS) offering. Continue reading Mavenir Launches CPaaS Integrated Offering for CSPs
Playvox Expands Workforce Management Capacity Planner
Playvox has expanded its Workforce Management (WFM) Capacity Planner solution. Customers across multiple verticals such as healthcare, food delivery, insurance and more, can take advantage of Playvox’s intuitive and seamless technology solution to manage their employees more effectively, while helping overcome operations challenges. Continue reading Playvox Expands Workforce Management Capacity Planner