Category Archives: Technology

G12 Communications Launches New Operator Connect Service

G12 Communications, a global leader of unified communications services, recently launched its new Microsoft Operator Connect voice solution. Leveraging the Microsoft Azure Peering Service, Operator Connect allows businesses to select their own certified operators for enabling voice calling from directly within the Teams Admin Center. Continue reading G12 Communications Launches New Operator Connect Service

New Advanced Cloud Phone and Platform Capabilities from RingCentral Unlock Cost-Saving Efficiencies

RingCentral, a leading provider of global enterprise cloud communications, video meetings, collaboration, and contact centre solutions, announced several innovations across both its business cloud phone system and its unified business communications platform to help organisations of all sizes unlock cost-saving business benefits. Continue reading New Advanced Cloud Phone and Platform Capabilities from RingCentral Unlock Cost-Saving Efficiencies

Ribbon Poly and TD SYNNEX Launch Microsoft Teams Enablement Bundle to Simplify and Protect Connections for Hybrid and Other Work Environments

Ribbon Communications announced it has partnered with Poly and TD SYNNEX to launch the “Get Connected” Microsoft Teams bundle. The new solution offers remote and hybrid businesses a quick, risk-free approach to adopting Microsoft Teams so employees can stay focused, engaged and efficient regardless of location. Continue reading Ribbon Poly and TD SYNNEX Launch Microsoft Teams Enablement Bundle to Simplify and Protect Connections for Hybrid and Other Work Environments

Capacity announces software automation platform for SaaS companies

Capacity, a conversational AI-powered automation platform, has announced a new support automation platform for SaaS companies. Using the power of AI, Capacity’s platform can help SaaS companies like Chargebee, Next Move, Aces Quality Management, and Transactly, win and retain more customers by providing a solution for deflecting 90% or more of customer support requests and automating complex workflows. Continue reading Capacity announces software automation platform for SaaS companies

Movius And Theta Lake Partner To Combine Industry Leading Voice And Text Solutions With Award-Winning Compliance

Movius, providers of trusted, secure, work-from-anywhere solutions for mobile voice, text, and WhatsApp and Theta Lake, a leader in modern communication compliance and security solutions, announced a partnership to enable highly regulated industries to efficiently scale secure and compliant mobile communications to improve business productivity. Continue reading Movius And Theta Lake Partner To Combine Industry Leading Voice And Text Solutions With Award-Winning Compliance

NICE Positioned As A Leader in 2022 Gartner® Magic Quadrant™ for Robotic Process Automation

NICE announced it has been recognised as a Leader in the 2022 Gartner® “Magic Quadrant for Robotic Process Automation” research report. NICE was one of 16 vendors evaluated in this report and placed in the Leaders quadrant for the Ability to Execute and Completeness of Vision. This is the first time NICE has been named a Leader in this Magic Quadrant for RPA. Continue reading NICE Positioned As A Leader in 2022 Gartner® Magic Quadrant™ for Robotic Process Automation

Pega Named a Leader in Core CRM Solutions by Independent Research Firm

Pegasystems, the low-code platform provider that builds agility into the world’s leading organizations, announced Forrester Research has named Pega a Leader in The Forrester WaveTM: Core CRM Solutions, Q3 2022 report (1). Pega received the top score in the current offering category as well as the highest score possible in 16 of 35 criteria. Continue reading Pega Named a Leader in Core CRM Solutions by Independent Research Firm

Pega Introduces Pega Launchpad to Empower Users to Build and Monetize New B2B SaaS Apps

Pegasystems, the low-code platform provider that builds agility into the world’s leading organizations, announced Pega Launchpad™ – a new cloud-based, low-code application development platform that will empower anyone to quickly build and launch B2B Software as a Service (SaaS) applications for commercialization. Continue reading Pega Introduces Pega Launchpad to Empower Users to Build and Monetize New B2B SaaS Apps

UserTesting’s New Templates Help Mitigate Risk During Digital Product Development and Provide Greater Agility Amid Changing Market Conditions

UserTesting, a leader in video-based human insight, announced the availability of new test templates for the UserTesting® Human Insight Platform that help companies de-risk the digital product development process, make smarter decisions earlier in the process, and drive results like increasing customer retention while reducing costs. Continue reading UserTesting’s New Templates Help Mitigate Risk During Digital Product Development and Provide Greater Agility Amid Changing Market Conditions