Category Archives: Technology

IPI named a supplier on Crown Commercial Service’s G-Cloud 13 framework

IPI, the contact centre specialist, announced that it has been named as a supplier on Crown Commercial Service’s (CCS) G-Cloud 13 agreement, a framework to enable the provision of cloud-based computing services to the UK central government departments and all other public sector bodies. Continue reading IPI named a supplier on Crown Commercial Service’s G-Cloud 13 framework

Gamma selects Dubber for Intelligent Recording on Microsoft Teams

Dubber, the leading conversational intelligence and unified recording platform for service providers and their customers globally, is pleased to announce it has been selected by “Gamma. Gamma can now provide intelligent call recording as a service, applicable for general business and regulated compliance requirements, plus Dubber’s leading conversational AI on Microsoft Teams. Continue reading Gamma selects Dubber for Intelligent Recording on Microsoft Teams

Public sector drives strong demand for conversational AI, with 2.7M+ users served on the Yellow.ai platform

With governments across the world working to enable broad-scaled digital transformation, public sector organizations are increasingly gravitating towards the adoption of Conversational AI solutions to redefine the citizen experience. Continue reading Public sector drives strong demand for conversational AI, with 2.7M+ users served on the Yellow.ai platform

Playvox Expands Workforce Management Capacity Planner

Playvox has expanded its Workforce Management (WFM) Capacity Planner solution. Customers across multiple verticals such as healthcare, food delivery, insurance and more, can take advantage of Playvox’s intuitive and seamless technology solution to manage their employees more effectively, while helping overcome operations challenges. Continue reading Playvox Expands Workforce Management Capacity Planner