Category Archives: Technology

Anaheim Ducks and Honda Center Select 8×8 Cloud Communications to Transform Employee and Fan Experience

8×8, a leading integrated cloud communications platform provider, announced that the Anaheim Ducks National Hockey League (NHL) team and Honda Center, one of the premier entertainment and sports venues in the country, have selected 8×8 as their official cloud communications provider. Continue reading Anaheim Ducks and Honda Center Select 8×8 Cloud Communications to Transform Employee and Fan Experience

SurveyMonkey Announces Integration with ServiceNow to Prepare Organizations for the Future of Work

SurveyMonkey, a leader in agile software solutions for customer experience, market research, and survey feedback, announced a new integration with cloud services and workflow management provider ServiceNow to enable enterprises to seamlessly pair mission-critical feedback data with digital workflows. Continue reading SurveyMonkey Announces Integration with ServiceNow to Prepare Organizations for the Future of Work

Clarabridge CX Analytics Launches AWS Contact Center Intelligence Solution

Clarabridge, a global leader in Customer Experience Management (CEM) for some of the world’s top brands, announced that the Clarabridge CX Analytics solution now integrates with Amazon Web Services (AWS) Contact Center Intelligence (CCI), introducing Clarabridge into the AWS Partner Network (APN). Continue reading Clarabridge CX Analytics Launches AWS Contact Center Intelligence Solution

Avaya Expanding AI-powered Contact Center Capabilities to Improve Customer Experience, Participating with AWS Contact Center Intelligence

Avaya, a global leader in solutions to enhance and simplify communications and collaboration, announced an expansion of its artificial intelligence (AI)-powered customer experience capabilities for Avaya OneCloudTM CCaaS customers, through an extended relationship with Amazon Web Services (AWS). Continue reading Avaya Expanding AI-powered Contact Center Capabilities to Improve Customer Experience, Participating with AWS Contact Center Intelligence

Cloud Contact Centre Specialist Cirrus Secures Funding Round to Drive Growth and Innovation

Cirrus, the award-winning provider of omnichannel cloud contact centre solutions, has announced a multi-million pound investment from BGF, the UK’s most active investor in growth economy businesses, along with flexible financing from NatWest’s Growth Capital Fund to fuel continued product innovation and business growth. Continue reading Cloud Contact Centre Specialist Cirrus Secures Funding Round to Drive Growth and Innovation

Business Systems (UK) Ltd announces investment by August Equity to accelerate its ambitious growth plans

Business Systems (UK) Ltd (BSL), a specialist in Enterprise Communications solutions is delighted to announce that private equity (PE) firm, August Equity has acquired a controlling interest in the company to enable an acceleration of their ambitious growth plans. Continue reading Business Systems (UK) Ltd announces investment by August Equity to accelerate its ambitious growth plans