Category Archives: Technology

Five9 Unveils Agent Assist Offering

Five9, a leading provider of the intelligent cloud contact centre, announced the general availability of Five9® Agent Assist in Q4. Five9 Agent Assist extends Five9 Intelligent Cloud Contact Center capabilities with assistance focused on helping the agent during and after calls. Using AI-based, real-time call transcriptions, Five9 Agent Assist provides the first use case, a powerful new capability called Assisted Summarization. Continue reading Five9 Unveils Agent Assist Offering

Behavioral Signals was named as a Cool Vendor in Gartner’s September 2020 Cool Vendors: AI for Customer Analytics

A Gartner report titled Cool Vendors: AI for Customer Analytics (ID: G00729777) (Gartner subscription required) names Behavioral Signals as a cool vendor in Cool Vendors: AI for customer analytics. As per the report, “Innovative AI-enabled tools to help organizations improve retention by offering real-time customer understanding, customer journey analytics, and sentiment analysis”. Continue reading Behavioral Signals was named as a Cool Vendor in Gartner’s September 2020 Cool Vendors: AI for Customer Analytics

Atos and RingCentral launch Unify Office in France

Atos, a global leader in digital transformation and RingCentral, a leading provider of global enterprise cloud communications, collaboration, and contact centre solutions, announced the first release of Unify Office (UO) by RingCentral in France. It will also be available in Austria, Belgium, Ireland, Italy, Spain and The Netherlands. Continue reading Atos and RingCentral launch Unify Office in France

CX Company (part of CM.com) partners with Robiquity to accelerate automated Conversational AI

Robiquity, has partnered with CX Company (part of CM.com) to meet the growing demand for Virtual Assistance technology and Conversational AI. Robiquity will integrate this technology into best of breed intelligent automation platforms to further enrich business process activities across the front, middle and back office operations of global enterprises. Continue reading CX Company (part of CM.com) partners with Robiquity to accelerate automated Conversational AI

Selligent and Five9 Partner to Deliver Intelligent, Data-Led Omnichannel Customer Journeys

Selligent, the intelligent omnichannel cloud technology company, announced that it has joined the Five9 App Marketplace, merging the capabilities of Selligent Experience Cloud with the Five9 Intelligent Cloud Contact Center for improved omnichannel customer experiences. Continue reading Selligent and Five9 Partner to Deliver Intelligent, Data-Led Omnichannel Customer Journeys

ServiceNow Delivers New Levels of Business Agility and Resilience for the COVID Economy

ServiceNow, the leading digital workflow company making work, work better for people, unveiled the Now Platform® Paris release, to help organisations remain agile and be resilient so they can grow and enhance their productivity during the COVID economy. Continue reading ServiceNow Delivers New Levels of Business Agility and Resilience for the COVID Economy

Fuze Optimizes Customer Experience with New Patent for Advanced Unified Communication Systems

Fuze, the leading cloud-based communications provider for the modern global enterprise, announced that it has been awarded a new patent for unified communication (UC) systems, enabling streamlined contact centre communications for an enhanced customer experience. Continue reading Fuze Optimizes Customer Experience with New Patent for Advanced Unified Communication Systems

Noble Systems Submits Amicus Brief to Supreme Court on the TCPA’s “Autodialer” Interpretation

Noble Systems Corporation, a global leader in omnichannel contact centre technology solutions, has submitted an amicus brief to the Supreme Court to aid in its consideration of the interpretation of an “autodialer,” as defined in the Telephone Consumer Protection Act (“TCPA”). The Supreme Court is addressing the statutory definition this term in Facebook v. Duguid. Continue reading Noble Systems Submits Amicus Brief to Supreme Court on the TCPA’s “Autodialer” Interpretation