Category Archives: Technology

8×8 Introduces Innovative AI-Driven Platform Enhancements to Transform Customer Engagement

8×8 announced new AI-driven enhancements that transform business and contact centre performance through enhanced customer experiences. The new capabilities include 8×8 Intelligent Customer Assistant and 8×8 Supervisor Workspace for 8×8 Contact Center as well as a platform-wide integration with OpenAI. Continue reading 8×8 Introduces Innovative AI-Driven Platform Enhancements to Transform Customer Engagement

Generative AI Leader Forethought Announces SupportGPT™ Powered by OpenAI Technology

Forethought, the leading generative AI for customer support automation, announced the launch of SupportGPT™, the world’s first generative AI platform for customer support. With the help of OpenAI’s technology, Forethought brings groundbreaking generative AI capabilities to the customer support experience. Continue reading Generative AI Leader Forethought Announces SupportGPT™ Powered by OpenAI Technology

Qualtrics Innovations Empower Managers and People Teams to Improve Employee Well-Being and Increase Engagement

Qualtrics announced new capabilities in Manager Assist that bring employee behaviour data and continuous listening together onto a single platform, giving managers and people teams real-time insights they can act on to build more engaged, inclusive and productive teams. Continue reading Qualtrics Innovations Empower Managers and People Teams to Improve Employee Well-Being and Increase Engagement

Qualtrics and Twilio Raise the Bar for Customer Experience with New Integration and Expanded Partnership

Qualtrics, and Twilio are expanding their partnership and introducing a new no-code connector that allows real-time data sharing and integration between the Twilio Segment customer data platform (CDP) and Qualtrics’ Experience iD (XiD). Continue reading Qualtrics and Twilio Raise the Bar for Customer Experience with New Integration and Expanded Partnership

Powered by Experience iD, Qualtrics Frontline Innovations Bring Digital Behavioural Data Natively to the World’s Leading Experience Management Platform

Qualtrics, the leader and creator of the experience management category, announced two new Frontline Digital solutions—Customer Journey Optimizer and Digital Experience Analytics. Continue reading Powered by Experience iD, Qualtrics Frontline Innovations Bring Digital Behavioural Data Natively to the World’s Leading Experience Management Platform