Noble Systems Corporation, a global leader in omnichannel contact centre technology solutions, announces the issuance of its 200th U.S. patent. This milestone reflects the company’s ongoing commitment to maintaining a strong patent portfolio program, protecting Noble Systems’ product innovations in order to safeguard technology investments and business advantages for its clients. Continue reading Noble Systems Issued 200th Patent for Contact Centre Technology →

Invoca, the leader in AI-powered call tracking and conversational analytics announced it has raised $56 million in new capital, bringing the company’s total financing to date to $116 million. The financing was led by existing investor Upfront Ventures and new investor H.I.G. Growth Partners, with participation from other investors including Accel and Morgan Stanley Alternative Investment Partners. Continue reading Invoca Raises $56M to Help Marketers Turn Conversational Insights into Revenue →

Global communications software provider IMImobile announced its collaboration with the Canadian Broadcast Company (CBC) to launch ASK CBC News; an innovative text-messaging service that invites voters to send election-based questions to CBC News. Continue reading IMImobile Launches Innovative Messaging Service with CBC News →

Vonage has announced that it has been positioned as a Leader in the 2019 IDC MarketScape for cloud communications platforms. Vonage earned this distinction based on its API Platform and its One Vonage single, microservices architecture, as well as its status as the only company that can integrate across three of the fastest-growing enterprise segments today — communications APIs, unified communications and contact center (CPaaS, UCaaS, and CCaaS). Continue reading Vonage Positioned as a Leader in the 2019 IDC MarketScape for Cloud Communications Platforms →

Zendesk announced a new Zendesk Partner Program to provide the skills, tools, and support Zendesk’s global ecosystem of partners need to help their customers deliver a better customer experience. Continue reading Zendesk Introduces New Partner Program to Give Partners More Tools to Improve Customer Engagement →

eGain, the leading provider of omnichannel customer engagement solutions announced major enhancements to its eGain Solve™ software suite. eGain Solve Fall 2019 includes innovative capabilities to accelerate digital transformation success end to end: Connect, Solve, and Optimize. Continue reading eGain Reimagines Omnichannel Customer Engagement with Conversational Automation, Augmented Agents, and Full-Spectrum Analytics →

Pegasystems announced Next-Best-Action Designer – an intuitive AI configuration wizard that makes it fast and easy for business users to optimize customer experiences across all channels. Continue reading Pega Accelerates AI Implementations With New Step-by-Step Guidance Built Directly Into Software →

Sharpen Technologies, developers of the agent-first omnichannel cloud contact centre platform, experienced continued momentum with new customer bookings up more than 50% from the first half of 2019. Continue reading Sharpen Increases New Customer Bookings More Than 50% Compared to First Half of 2019 →

Artificial Solutions, the leading specialist in enterprise-strength conversational AI, announced that it is recognized in Gartner’s latest Market Guide for Conversational Platforms (Gartner subscription required). Continue reading Artificial Solutions Named in Gartner Market Guide for Conversational Platforms Report →

Verint® announced that it has been recognized as a voice biometrics leader in a recent survey by Opus Research. Citing Verint’s depth of products and services, the Opus Research 2019 Intelligent Authentication and Voice Biometrics Intelliview notes the strengths of Verint’s Identity Analytics solutions that help organizations improve security and fight fraud. Continue reading Verint Recognized as Voice Biometrics Leader in Recent Analyst Report →