Category Archives: Technology

Gridspace Announces Partnership and Network Integration with Twilio Voice Platform

Gridspace announced a partnership and a network integration with the Twilio Voice platform. The integration gives Twilio Voice customers the ability to activate Gridspace Sift voice services for call review and task automation with only a click. Existing enterprise Gridspace Sift customers also benefit from the new real-time integration with Twilio. Continue reading Gridspace Announces Partnership and Network Integration with Twilio Voice Platform

Thoughtonomy Continues Push for Quality Standards Within Automation Industry as IEEE Publishes Global Standard for Robotic and Intelligent Automation

Thoughtonomy, the leading Intelligent Automation platform provider, announced its involvement in IEEE 2755.1™ – Guide for Taxonomy for Intelligent Process Automation Product Features and Functionality. Continue reading Thoughtonomy Continues Push for Quality Standards Within Automation Industry as IEEE Publishes Global Standard for Robotic and Intelligent Automation

RingCentral Signs Agreement with Fujitsu Across EMEA to Offer RingCentral’s Cloud Communications and Contact Centre Solutions for Digital Workplace Transformation

RingCentral UK, a leading provider of global enterprise cloud communications, collaboration, and contact centre solutions and a wholly-owned subsidiary of RingCentral, announced an agreement with Fujitsu to provide enterprises across EMEA with cloud communications and contact centre solutions for enhanced mobility, workforce productivity, and customer engagement. Continue reading RingCentral Signs Agreement with Fujitsu Across EMEA to Offer RingCentral’s Cloud Communications and Contact Centre Solutions for Digital Workplace Transformation

Twilio Conversations Creates Meaningful, Cross-channel Connections with Customers At Scale

Twilio, the leading cloud communications platform, announced Twilio Conversations, an API that enables developers to build conversational experiences for their customers across multiple messaging channels. Integrating various messaging channels and maintaining the infrastructure to support group messaging and cross-channel conversations presents a complicated technical challenge for businesses. Continue reading Twilio Conversations Creates Meaningful, Cross-channel Connections with Customers At Scale

Warwick Analytics partnership with Ember helps enhance omnichannel analytics offer

Customer experience specialist, Ember, has enriched its analytics capability through a new partnership with Warwick Analytics. The partnership means that the Warwick Analytics’ PrediCX solution, which applies machine learning to accelerate gathering insights using text analytics, can be used by Ember in analytics work. Continue reading Warwick Analytics partnership with Ember helps enhance omnichannel analytics offer

LogMeIn Named a Challenger in Gartner’s 2019 Magic Quadrant for Unified Communications as a Service, Worldwide

LogMeIn announced that Gartner, Inc. has named LogMeIn as a Challenger in the 2019 Magic Quadrant for Unified Communications as a Service, Worldwide*. 2019 marks the first year that LogMeIn has been included in this Magic Quadrant with the launch earlier this year of GoToConnect. LogMeIn was also named a Leader in Gartner’s most recent Magic Quadrant for Meeting Solutions*. Continue reading LogMeIn Named a Challenger in Gartner’s 2019 Magic Quadrant for Unified Communications as a Service, Worldwide

8×8 Named a Leader in 2019 Gartner Magic Quadrant for Unified Communications as a Service, Worldwide

8×8, a leading Software-as-a-Service provider of voice, video, chat, contact centre and enterprise-class API solutions powered by one global cloud communications platform announced it has been named by Gartner, Inc. as a Leader in the 2019 Magic Quadrant for Unified Communications as a Service, Worldwide.1 This is the eighth year in a row 8×8 has been recognized as a Leader in this report. Continue reading 8×8 Named a Leader in 2019 Gartner Magic Quadrant for Unified Communications as a Service, Worldwide