Quadient, a leader in helping businesses create meaningful customer connections through digital and physical channels, announced the global launch of Inspire Evolve, a high-performance, software-as-a-service (SaaS) customer communications management (CCM) solution. Continue reading Quadient Introduces Inspire Evolve →

Vonage, a global leader in cloud communications helping businesses accelerate their digital transformation, has introduced a redesigned Channel Partner Program, and a new Partner Experience Portal as a part of Vonage Accelerate, the Company’s overarching strategic growth initiative to accelerate and amplify focus, investments and efforts in the Channel. Continue reading Vonage Announces Launch of Redesigned Channel Partner Program and Partner Experience Portal →

Avaamo, the leading provider of HIPAA-compliant conversational IVR (C-IVR) and virtual assistants, announced four new patient engagement solutions optimized for Epic. Continue reading Avaamo Launches Patient Engagement Virtual Assistant Solutions to Power the Healthcare ‘Digital Front Door’ →

Infobip, a global leader in omnichannel cloud communications has been named a Leader in the IDC MarketScape: Worldwide Communications Platform-as-a-Service (CPaaS) 2021 Vendor Assessment (doc #US46746221, May 2021). Continue reading Infobip named a Leader in the 2021 IDC MarketScape for Communications Platform as a Service →

Upstream Works Software, a provider of Omnichannel Contact Center solutions, debuts Upstream Works for Amazon Connect (UWA), now on the AWS Marketplace. UWA offers cloud contact centre solutions that are optimized for enterprises and enable contact centres to personalize engagements and increase efficiency with a scalable and cost-effective platform. Continue reading Upstream Works Announces Amazon Connect Cloud Contact Center Solutions for Enterprises →

Pegasystems announced the latest evolution of its Pega Infinity™ software suite to help speed and simplify digital transformation (DT) initiatives. With enhanced low-code, intelligent automation, and AI capabilities, Pega Infinity version 8.6 empowers business users to deliver differentiated user experiences with powerful development capabilities that deliver DT at scale for even the largest and most sophisticated global enterprises. Continue reading Pega Streamlines Digital Transformation with Enhanced Pega Infinity Capabilities →

Dynamic Yield, the Experience Optimization platform, announced the gradual release of its state-of-the-art, self-training Deep Learning Recommendations Algorithm, enabling brands to predict the next series of products a consumer is most likely to buy. Continue reading Dynamic Yield’s Deep Learning Product Recommendations Generate Exponential Revenue Returns →

Zammo.ai, the company accelerating the transition to the voice economy, announced the world’s only no-code, conversational AI platform. The Zammo conversational AI platform allows businesses to engage and transact with customers on voice assistants, interactive voice response (IVR)/telephony, and popular chatbot channels. Continue reading Zammo.ai introduces the World’s First No-Code, Cross-Platform Conversational AI Solution →

Avaya, a global leader in solutions to enhance and simplify communications and collaboration, introduced new capabilities for Avaya OneCloud™ CCaaS that deliver better outcomes for customers by connecting voice, digital and AI applications using a single visual design environment. Continue reading New AI Workflow Capability for Avaya OneCloud CCaaS Infused with New Voice and Digital Engagement Features to Enhance Customer Experience →

Qualtrics, the world’s No. 1 Experience Management (XM) provider and creator of the XM category, announced the new Customer Care Command Center to help organizations improve customer service agent effectiveness by helping every agent tap into the hearts and minds of the customers they’re serving and take action to improve the experiences they deliver. Continue reading Qualtrics Introduces New Customer Care Command Center to Help Organizations Build and Retain High-Performing Customer Service Teams →

SurveyMonkey, a leader in agile software solutions for customer experience, market research, and survey feedback, announced new product features within its multichannel customer experience (CX) platform, GetFeedback. Continue reading GetFeedback from SurveyMonkey Adds New Listening, Analysis, and Automation Features to Simplify Customer Experience →

Digerati Technologies, a provider of cloud services specializing in UCaaS solutions for the small to medium-sized business market, announced that it has launched a contact centre solution that allows its business users to engage and communicate with their customers via Web Chat and through social media networks including Facebook, Twitter, and WhatsApp, all from a single cloud-based interface. Continue reading Digerati Technologies Launches Omnichannel Solution for Businesses of All Sizes →

Clarabridge, a global leader in Customer Experience Management (CEM) for the world’s top brands, announced its integrated quality management solution that is changing the game for contact centres. Continue reading Clarabridge Launches Groundbreaking AI-Augmented Quality Management Solution →

Neos Networks, one of the UK’s leading connectivity providers, announces the launch of its cloud-based Unified Communications as a Service (UCaaS) solution, providing UK businesses with an enterprise-grade, robust, secure and reliable platform.’ Continue reading Neos Networks reinvigorates enterprise communications with launch of Unified Communications services →