Aculab, a prominent worldwide provider of advanced speech and signal processing technologies for the telecommunication industry, is pleased to announce that they have been recommended for ISO 27001 accreditation.  Continue reading Aculab strives for the highest international standard in information security →

8×8, a leading integrated cloud communications platform provider, announced that the Anaheim Ducks National Hockey League (NHL) team and Honda Center, one of the premier entertainment and sports venues in the country, have selected 8×8 as their official cloud communications provider. Continue reading Anaheim Ducks and Honda Center Select 8×8 Cloud Communications to Transform Employee and Fan Experience →

Atos and RingCentral, a leading provider of global enterprise cloud communications, collaboration, video meetings, and contact center solutions, announced the first release of Unify Office (UO) in the United States. Continue reading Atos launches Unify Office by RingCentral in US →

Capita announced the launch of its assisted customer conversations, a solution that adds value to clients’ customer experiences, by augmenting Capita customer service advisors’ conversations with real-time analytics and AI-driven support. Continue reading Capita launches solution to help serve customers better through real-time voice analytics →

transcosmos inc. hereby announces that the company has released an FAQ management service that includes search engine optimization (SEO) solutions. By structuring FAQs and applying effective SEO techniques, the service helps businesses optimize their FAQ management and operations processes. Continue reading transcosmos releases an FAQ management service →

SurveyMonkey, a leader in agile software solutions for customer experience, market research, and survey feedback, announced a new integration with cloud services and workflow management provider ServiceNow to enable enterprises to seamlessly pair mission-critical feedback data with digital workflows. Continue reading SurveyMonkey Announces Integration with ServiceNow to Prepare Organizations for the Future of Work →

Clarabridge, a global leader in Customer Experience Management (CEM) for some of the world’s top brands, announced that the Clarabridge CX Analytics solution now integrates with Amazon Web Services (AWS) Contact Center Intelligence (CCI), introducing Clarabridge into the AWS Partner Network (APN). Continue reading Clarabridge CX Analytics Launches AWS Contact Center Intelligence Solution →

Avaya, a global leader in solutions to enhance and simplify communications and collaboration, announced an expansion of its artificial intelligence (AI)-powered customer experience capabilities for Avaya OneCloudTM CCaaS customers, through an extended relationship with Amazon Web Services (AWS). Continue reading Avaya Expanding AI-powered Contact Center Capabilities to Improve Customer Experience, Participating with AWS Contact Center Intelligence →

Talkdesk®, the cloud contact centre for innovative enterprises, is participating in the global expansion of Amazon Web Services (AWS) Contact Center Intelligence (CCI) solutions. Continue reading Talkdesk broadens machine learning capabilities with Amazon Web Services Contact Center Intelligence →

Cresta, the real-time intelligence platform for customer conversations, announced its participation as a launch partner for the global expansion of Amazon Web Services (AWS) Contact Center Intelligence (CCI) solutions. Continue reading Cresta to Bring Real-Time Intelligence to Contact Centers with AWS Contact Center Intelligence Solutions →

Cirrus, the award-winning provider of omnichannel cloud contact centre solutions, has announced a multi-million pound investment from BGF, the UK’s most active investor in growth economy businesses, along with flexible financing from NatWest’s Growth Capital Fund to fuel continued product innovation and business growth. Continue reading Cloud Contact Centre Specialist Cirrus Secures Funding Round to Drive Growth and Innovation →

Salesforce, the global leader in CRM, announced Loyalty Management, a new product for companies across industries, including retail, consumer goods, manufacturing, travel and hospitality, to increase customer trust and engagement. Continue reading Salesforce Introduces Loyalty Management to Help Drive More Meaningful Customer Loyalty Experiences →

Business Systems (UK) Ltd (BSL), a specialist in Enterprise Communications solutions is delighted to announce that private equity (PE) firm, August Equity has acquired a controlling interest in the company to enable an acceleration of their ambitious growth plans. Continue reading Business Systems (UK) Ltd announces investment by August Equity to accelerate its ambitious growth plans →