G12 Communications, a global leader of unified communications services, recently launched its new Microsoft Operator Connect voice solution. Leveraging the Microsoft Azure Peering Service, Operator Connect allows businesses to select their own certified operators for enabling voice calling from directly within the Teams Admin Center. Continue reading G12 Communications Launches New Operator Connect Service
Category Archives: Technology
monday.com introduces monday sales CRM
monday.com Ltd., a work operating system (Work OS) where organisations of any size can create the tools and processes they need to manage every aspect of their work, has introduced monday sales CRM, a fast, intuitive and fully customisable customer relationship management (CRM) system built to unify all customer processes under one platform. Continue reading monday.com introduces monday sales CRM
New Advanced Cloud Phone and Platform Capabilities from RingCentral Unlock Cost-Saving Efficiencies
RingCentral, a leading provider of global enterprise cloud communications, video meetings, collaboration, and contact centre solutions, announced several innovations across both its business cloud phone system and its unified business communications platform to help organisations of all sizes unlock cost-saving business benefits. Continue reading New Advanced Cloud Phone and Platform Capabilities from RingCentral Unlock Cost-Saving Efficiencies
Ribbon Poly and TD SYNNEX Launch Microsoft Teams Enablement Bundle to Simplify and Protect Connections for Hybrid and Other Work Environments
Ribbon Communications announced it has partnered with Poly and TD SYNNEX to launch the “Get Connected” Microsoft Teams bundle. The new solution offers remote and hybrid businesses a quick, risk-free approach to adopting Microsoft Teams so employees can stay focused, engaged and efficient regardless of location. Continue reading Ribbon Poly and TD SYNNEX Launch Microsoft Teams Enablement Bundle to Simplify and Protect Connections for Hybrid and Other Work Environments
Capacity announces software automation platform for SaaS companies
Capacity, a conversational AI-powered automation platform, has announced a new support automation platform for SaaS companies. Using the power of AI, Capacity’s platform can help SaaS companies like Chargebee, Next Move, Aces Quality Management, and Transactly, win and retain more customers by providing a solution for deflecting 90% or more of customer support requests and automating complex workflows. Continue reading Capacity announces software automation platform for SaaS companies
Comviva and Vietnamobile announce strategic partnership to power AI-led intelligent customer engagement
Comviva, the global leader in mobility solutions, announced its strategic partnership with Vietnamobile, one of the leading telecom operators in Vietnam to power AI-led intelligent customer engagement. Continue reading Comviva and Vietnamobile announce strategic partnership to power AI-led intelligent customer engagement
Movius And Theta Lake Partner To Combine Industry Leading Voice And Text Solutions With Award-Winning Compliance
Movius, providers of trusted, secure, work-from-anywhere solutions for mobile voice, text, and WhatsApp and Theta Lake, a leader in modern communication compliance and security solutions, announced a partnership to enable highly regulated industries to efficiently scale secure and compliant mobile communications to improve business productivity. Continue reading Movius And Theta Lake Partner To Combine Industry Leading Voice And Text Solutions With Award-Winning Compliance
Route 101 partners with the leader in automated brand interactions Ada
Route 101, leading cloud systems integrator of advanced customer service technology platforms and tools in the UK, announced that it has partnered with Ada. Continue reading Route 101 partners with the leader in automated brand interactions Ada
NICE Positioned As A Leader in 2022 Gartner® Magic Quadrant™ for Robotic Process Automation
NICE announced it has been recognised as a Leader in the 2022 Gartner® “Magic Quadrant for Robotic Process Automation” research report. NICE was one of 16 vendors evaluated in this report and placed in the Leaders quadrant for the Ability to Execute and Completeness of Vision. This is the first time NICE has been named a Leader in this Magic Quadrant for RPA. Continue reading NICE Positioned As A Leader in 2022 Gartner® Magic Quadrant™ for Robotic Process Automation
Momentive Debuts GetFeedback Integration with Zendesk to Eliminate Gaps in Customer Experience
Momentive, a leader in agile experience management and the maker of SurveyMonkey and GetFeedback, announced the availability of the GetFeedback integration with Zendesk. Continue reading Momentive Debuts GetFeedback Integration with Zendesk to Eliminate Gaps in Customer Experience
Pega Named a Leader in Core CRM Solutions by Independent Research Firm
Pegasystems, the low-code platform provider that builds agility into the world’s leading organizations, announced Forrester Research has named Pega a Leader in The Forrester WaveTM: Core CRM Solutions, Q3 2022 report (1). Pega received the top score in the current offering category as well as the highest score possible in 16 of 35 criteria. Continue reading Pega Named a Leader in Core CRM Solutions by Independent Research Firm
Pega Introduces Pega Launchpad to Empower Users to Build and Monetize New B2B SaaS Apps
Pegasystems, the low-code platform provider that builds agility into the world’s leading organizations, announced Pega Launchpad™ – a new cloud-based, low-code application development platform that will empower anyone to quickly build and launch B2B Software as a Service (SaaS) applications for commercialization. Continue reading Pega Introduces Pega Launchpad to Empower Users to Build and Monetize New B2B SaaS Apps
Infobip collaborates with Microsoft to enhance digital communications
Infobip enhances its collaboration with Microsoft by integrating its WhatsApp and SMS channels to help businesses to deepen customer relationships, increase loyalty and boost sales. Continue reading Infobip collaborates with Microsoft to enhance digital communications
Faye and Boost.ai Partner to Redefine the Customer Experience
boost.ai, a leading provider of conversational artificial intelligence (CAI) at scale, and Faye, a market leader in developing integrated customer experience (CX) solutions, announced a formal partnership to revolutionize the customer experience by leveraging powerful AI and data collection. Continue reading Faye and Boost.ai Partner to Redefine the Customer Experience
UserTesting’s New Templates Help Mitigate Risk During Digital Product Development and Provide Greater Agility Amid Changing Market Conditions
UserTesting, a leader in video-based human insight, announced the availability of new test templates for the UserTesting® Human Insight Platform that help companies de-risk the digital product development process, make smarter decisions earlier in the process, and drive results like increasing customer retention while reducing costs. Continue reading UserTesting’s New Templates Help Mitigate Risk During Digital Product Development and Provide Greater Agility Amid Changing Market Conditions