CallMiner, the leading provider of conversation intelligence to improve CX, announced the availability of new and enhanced generative AI features, extending the rich AI capabilities already available in the company’s platform. Continue reading CallMiner Delivers Generative AI Capabilities to Drive Improved Contact Centre and Customer Experience Outcomes
Category Archives: Technology
NICE Launches Next Generation of Enlighten Copilot
NICE announced the next generation of Enlighten Copilot designed specifically for supervisors and CX decision-makers powered by purpose-built AI. This innovative solution addresses the critical market demand for AI-powered augmentation for the increasingly complex operational and analytical work of CX leaders. Continue reading NICE Launches Next Generation of Enlighten Copilot
Noetica Partners with Talkdesk to Deliver Advanced Outbound Dialling and Campaign Management Solutions
Noetica – A company, developing software products for the global contact centre market, announced a new partnership with Talkdesk®, a global AI-powered contact centre leader for enterprises of all sizes, with the launch of Talkdesk Advanced Dialer. Continue reading Noetica Partners with Talkdesk to Deliver Advanced Outbound Dialling and Campaign Management Solutions
NICE Unveils Enlighten XM, A Next Generation AI Contextual Memory Powering Customer Interactions
NICE unveiled NICE Enlighten XM (Experience Memory), the latest advancement to NICE’s CX AI solution, Enlighten, that leverages large language models’ (LLMs) deep data memory to hyper-personalize customer journeys. NICE Enlighten XM ushers in a new era of CX by introducing fully contextualized journey management. Continue reading NICE Unveils Enlighten XM, A Next Generation AI Contextual Memory Powering Customer Interactions
Kustomer Introduces Kustomer IQ Agent Assist
Kustomer announced the launch of Kustomer IQ Agent Assist, the latest in its suite of IQ products designed to enable the most forward looking brands to put customers at the centre of customer experience. Continue reading Kustomer Introduces Kustomer IQ Agent Assist
NICE Delivers Major CX AI Milestone with Enlighten Managing 100 Million Customer Interactions Per Month
NICE announced that NICE Enlighten, NICE’s CX AI, has reached the significant milestone of augmenting and automating over 100 million customer interactions per month. Continue reading NICE Delivers Major CX AI Milestone with Enlighten Managing 100 Million Customer Interactions Per Month