LogMeIn announced that Gartner, Inc. has named LogMeIn as a Challenger in the 2019 Magic Quadrant for Unified Communications as a Service, Worldwide*. 2019 marks the first year that LogMeIn has been included in this Magic Quadrant with the launch earlier this year of GoToConnect. LogMeIn was also named a Leader in Gartner’s most recent Magic Quadrant for Meeting Solutions*. Continue reading LogMeIn Named a Challenger in Gartner’s 2019 Magic Quadrant for Unified Communications as a Service, Worldwide →

ZephyrTel, a software company dedicated to serving global telecommunications operators, is pleased to announce the launch of its Cloud Forward programme designed to take businesses through their next phase in the Cloud revolution. Continue reading ZephyrTel Launches Its Cloud Forward Programme to Accelerate the Telco Cloud Revolution →

8×8, a leading Software-as-a-Service provider of voice, video, chat, contact centre and enterprise-class API solutions powered by one global cloud communications platform announced it has been named by Gartner, Inc. as a Leader in the 2019 Magic Quadrant for Unified Communications as a Service, Worldwide.1 This is the eighth year in a row 8×8 has been recognized as a Leader in this report. Continue reading 8×8 Named a Leader in 2019 Gartner Magic Quadrant for Unified Communications as a Service, Worldwide →

RingCentral, a leading provider of global enterprise cloud communications, collaboration, and contact centre solutions announced that Gartner has recognized RingCentral as a Leader in the Magic Quadrant for Unified Communications as a Service, Worldwide report.* In the Magic Quadrant report, published on July 30, 2019, RingCentral was positioned furthest for completeness of vision in the Leaders quadrant. Continue reading RingCentral Named a Leader in the Gartner Magic Quadrant for Unified Communications as a Service, Worldwide Report →

The United States federal government, as well as qualifying state, local and tribal agencies, can now leverage industry-leading solutions from Genesys® with ease to deliver better, faster service to constituents across multiple communication channels, including phone, text, webchat and social. Continue reading Genesys Awarded GSA’s New Contact Center SIN for Automation →

SugarCRM Inc.®, a company that helps organizations deliver exceptional customer experiences announced a new portfolio of customer experience applications and key differentiators among industry peers. Continue reading SugarCRM Driving the Future of Customer Experience with Powerful Products and New Vision →

CX Company is delighted to be recognized as a Representative Vendor in Virtual Customer Assistants by the world’s leading research and advisory company, Gartner. Continue reading CX Company Recognized in the Gartner 2019 Market Guide for Virtual Customer Assistants →

Zappix has launched its powerful automation tool, Customer Service RPA (Robotic Process Automation), at the beginning of 2019. Since launch, multiple Zappix customers have benefited from faster interactions, increased efficiency, and improved customer satisfaction. Continue reading Zappix Utilizes Customer Service RPA to Streamline Customer Experience →