RingCentral announced RingCentral Cloud PBX™ for Microsoft Teams enabling Direct Routing integration. With RingCentral Cloud PBX for Microsoft Teams users will have access to more robust cloud PBX capabilities without ever having to leave the Teams interface on mobile, web, and desktop. Continue reading RingCentral Announces RingCentral Cloud PBX for Microsoft Teams with Direct Routing Integration
Category Archives: Technology
Avaya Cloud Office™ UCaaS Solution Now Available in Australia, Canada, and the UK
Avaya and RingCentral announced the global expansion and general availability of Avaya Cloud Office™ by RingCentral® in Australia, Canada, and the UK along with the availability of several key new features and capabilities including tools to help migrate customers more efficiently and effectively. Continue reading Avaya Cloud Office™ UCaaS Solution Now Available in Australia, Canada, and the UK
BlueJeans Maximizes the WFH Experience With Secure Video Collaboration at Scale
BlueJeans by Verizon, a trusted enterprise-grade video conferencing and events platform, today announced a core set of new features for meeting security, engagement, and time management to augment the work from home (WFH) experience. Continue reading BlueJeans Maximizes the WFH Experience With Secure Video Collaboration at Scale
UJET and Calabrio Partner to Drive New Wave of Cloud Contact Centre and Workforce Engagement Solutions
UJET Inc., a leading provider of cloud contact centre solutions, and Calabrio, the customer experience intelligence company, announced a strategic and technology partnership enabling support teams to quickly deploy a cloud contact centre that delivers efficient, empathetic and consistent customer experiences across every channel. Continue reading UJET and Calabrio Partner to Drive New Wave of Cloud Contact Centre and Workforce Engagement Solutions
PCI Pal’s Agent Assist Helps Customers Achieve PCI DSS Compliance for Telephone and Digital Payments
PCI Pal®, the global provider of secure payment solutions, announced that its Agent Assist solution is now compliant with key Avaya Contact Center solutions, enabling enterprises to integrate telephone payment security into their existing telephony systems to help achieve PCI DSS compliance for telephone and digital payments. Avaya is a global leader in solutions that enhance and simplify communications and collaboration. Continue reading PCI Pal’s Agent Assist Helps Customers Achieve PCI DSS Compliance for Telephone and Digital Payments
Nuvias announces Zoom partnership in Europe
Nuvias UC, the Unified Communications Practice of the Nuvias Group, a leading, high-value, solutions-led EMEA Distributor, announces its European partnership with Zoom Video Communications and its appointment to Master Agent for Zoom. Continue reading Nuvias announces Zoom partnership in Europe
Consumer hold times evaporate as LivePerson sees massive shift from phones to messaging in the COVID era
Faced with social distancing requirements and extreme hold times caused by the COVID-19 pandemic, brands worldwide have quickly shifted resources and accelerated plans to connect with their customers through messaging, and consumers are responding. LivePerson, a global leader in conversational solutions, is powering these experiences for financial services, retail, telco, travel, and other businesses as well as state and local governments. Continue reading Consumer hold times evaporate as LivePerson sees massive shift from phones to messaging in the COVID era
LivePerson integrates with Google’s Business Messages to help brands connect with customers directly from Google Search and Maps
LivePerson, a global leader in conversational solutions, announced it has joined Google’s partner program to help brands launch on Business Messages, which lets customers initiate messaging conversations with businesses directly from Google Search and Maps. Continue reading LivePerson integrates with Google’s Business Messages to help brands connect with customers directly from Google Search and Maps
ufirst Chooses Vonage to Power its App Aimed at Improving the Way People Access Services in Cities following COVID-19
ufirst, an Italy-based innovative digital platform available via mobile app which offers a cloud queue management solution, chose Vonage (Nasdaq: VG), a global leader in cloud communications helping businesses accelerate their digital transformation, to power the development of its messaging features for the ufirst platform. Continue reading ufirst Chooses Vonage to Power its App Aimed at Improving the Way People Access Services in Cities following COVID-19
Hotelbeds innovates customer service experience with chatbot launch
Hotelbeds, the world’s leading bedbank, has announced the launch of a chatbot feature called Bedsy that will be available to Hotelbeds and Bedsonline clients. Continue reading Hotelbeds innovates customer service experience with chatbot launch