IP Integration (IPI), the contact centre specialist and solutions provider, announced the availability of its secure payment solution, Cloud PCI, on Genesys AppFoundry, the solutions marketplace for customers operating across all Genesys platforms. Continue reading IPI brings secure payment solution to Genesys AppFoundry as organisations respond to rising fraud and PCI pressure
Category Archives: Technology
Puzzel partners with AVANT to Bring AI-Native CX Solutions to Enterprises Across EMEA
Puzzel, a leading provider of AI-powered customer experience solutions, announced a strategic partnership with AVANT, the premier platform for IT decision-making and distributor of next-generation technologies. Continue reading Puzzel partners with AVANT to Bring AI-Native CX Solutions to Enterprises Across EMEA
Verint Advances Agentic Outcome Orchestration With Enhanced Intelligence Across Conversations, Processes and Desktop Activity
Verint® unveiled three expanded capabilities bringing agentic AI to the forefront of contact centre management. Workforce Intelligence, Desktop Intelligence and Quality Intelligence help organizations manage, measure and improve work across human and AI agents. Continue reading Verint Advances Agentic Outcome Orchestration With Enhanced Intelligence Across Conversations, Processes and Desktop Activity
Square Introduces New ChatGPT and Claude Integrations
Square announced a new ChatGPT app and Claude plugin, helping sellers get discovered and transact at the exact moment customers are making purchasing decisions through AI-powered conversations. Continue reading Square Introduces New ChatGPT and Claude Integrations
NiCE Extends Its AI-Powered Customer Experience Solution to AWS European Sovereign Cloud, Advancing Trusted Agentic AI Across Regulated Markets
NiCE announced it has been named a launch partner for the Amazon Web Services, Inc. (AWS) European Sovereign Cloud, a new independent cloud for Europe. Continue reading NiCE Extends Its AI-Powered Customer Experience Solution to AWS European Sovereign Cloud, Advancing Trusted Agentic AI Across Regulated Markets
Krisp Launches Voice Security and Speech Analytics to Give Contact Centres Full Governance of the Voice Channel
Krisp, the Voice AI company processing more than 80 billion voice minutes monthly, today announced two new capabilities for contact centres: Voice Security and Speech Analytics. Together, they give contact centres full-spectrum governance of the voice channel: the security to protect every interaction in real time, and the intelligence to know what is happening on every call. Continue reading Krisp Launches Voice Security and Speech Analytics to Give Contact Centres Full Governance of the Voice Channel