Medallia, Inc., the leading AI-driven platform for experience transformation, announced it has been named the only Leader by Forrester in The Forrester Wave™: Customer Feedback Management and Analytics Solutions, Q3 2026. Continue reading Medallia Named the Only Leader in Newest Customer Feedback Management and Analytics Evaluation
Category Archives: Technology
Observe.AI Launches Performance Agents for CX to Transform Coaching Into Measurable Outcomes
Built on Observe.AI’s Agentic platform for CX, Performance Agents apply AI coaching across the performance management cycle. They move from analysing conversations and identifying coaching opportunities to assembling evidence, preparing personalized plans, and measuring subsequent performance. Supervisors retain control over every plan shared with frontline teams. Continue reading Observe.AI Launches Performance Agents for CX to Transform Coaching Into Measurable Outcomes
Omilia Partners with Telarus to Bring Self-Learning Agentic CX to Enterprise Clients Across the UK and US
Omilia, the global leader in Self-Learning Agentic CX, announced a partnership with Telarus, one of the largest technology services distributors (TSDs) in the US and UK. Under the agreement, Telarus’s nationwide network of technology advisors can now bring Omilia’s full Agentic CX platform to enterprise clients evaluating conversational AI and CCaaS solutions. Continue reading Omilia Partners with Telarus to Bring Self-Learning Agentic CX to Enterprise Clients Across the UK and US
Capacity Raises Over $50M in Series E to Expand its Unified AI-Native CX Platform
Capacity, the agentic support automation platform, announced more than $54M in Series E funding, bringing its total amount raised to date to over $159M. The round follows years of rapid expansion for Capacity, which surpassed $100 million in annual recurring revenue (ARR) in June, growing 20x in 3.5 years. Continue reading Capacity Raises Over $50M in Series E to Expand its Unified AI-Native CX Platform
Crescendo Launches the AI-Native Customer Experience Platform
Crescendo launched Crescendo Customer Experience Platform (CXP), an AI-native platform that consolidates categories the software industry has sold separately for decades — CCaaS, ticketing, workforce management, quality assurance, VoC and knowledge. Specialized AI agents run all of it end to end. Continue reading Crescendo Launches the AI-Native Customer Experience Platform
Encore AI Raises $30M to Deploy the Only Enterprise AI Platform Built to Generate Revenue from Customer Interactions
Encore AI, the first agentic customer interaction platform built to automatically drive more revenue, announced a $30 million Series A led by Team8, Planven and The Garage, to expand global deployment of its enterprise AI platform. Continue reading Encore AI Raises $30M to Deploy the Only Enterprise AI Platform Built to Generate Revenue from Customer Interactions