Oracle announced that it has been named a Leader in the 2024 Gartner® Magic Quadrant™ for CRM Customer Engagement Center for Oracle Fusion Cloud Service, part of Oracle Fusion Cloud Customer Experience (CX). Continue reading Oracle Named a Leader for Twelfth Consecutive Time in the Gartner Magic Quadrant for the CRM Customer Engagement Center
Category Archives: Technology
8×8 Announces 8×8 Aftersale Assist
8×8, Inc., the industry’s most integrated Platform for CX that combines Contact Centre, Unified Communication, and CPaaS APIs, announced the 8×8 Aftersale Assist™ solution enabling retailers to reduce returns, improve customer experiences, and drive revenue growth. Continue reading 8×8 Announces 8×8 Aftersale Assist
Pega Agent Experience Powers More Reliable AI Agents Through Trusted Enterprise Workflows
Pegasystems, the Enterprise Transformation Company™, announced Pega Agent Experience™ – a revolutionary set of new API capabilities in Pega’s market-leading workflow automation and orchestration solution to deliver trustworthy AI agents. Continue reading Pega Agent Experience Powers More Reliable AI Agents Through Trusted Enterprise Workflows
Zoho Corporation Announces Zia Agents
Zoho Corporation a global technology company, expands the scope of Zia with the announcement of Zia Agents, Agent Studio, and Agent Marketplace. Together, these solutions empower enterprises to access, build, and distribute intelligent, autonomous digital agents across their organizations. Continue reading Zoho Corporation Announces Zia Agents
Lyft using Anthropic’s Claude AI for customer service
Lyft and Anthropic will work together to create new Lyft products that transform the rideshare experience for millions of riders and drivers. Continue reading Lyft using Anthropic’s Claude AI for customer service
Natterbox Revolutionises Customer Engagement with New AI-Powered Omnichannel Digital Solution
Natterbox, a leader in AI-powered communication solutions, announces the launch of its groundbreaking digital platform, Natterbox Digital. Continue reading Natterbox Revolutionises Customer Engagement with New AI-Powered Omnichannel Digital Solution