Gladia, an AI transcription and audio intelligence provider, announced the launch of Solaria, a next-gen automatic speech recognition (ASR) model designed to redefine real-time communications for call centres and other voice-first platforms. Continue reading Gladia Launches Solaria, the First Fully Multilingual, Next-Generation Speech-to-Text Model for Global Scalability
Category Archives: Technology
TELUS Digital Deepens CX Capabilities Through Strategic Collaboration with Zendesk
TELUS Digital Experience, a leading global technology company deploying exceptional customer experiences, announced a new strategic collaboration with Zendesk, a pioneer in agentic AI-powered service. Continue reading TELUS Digital Deepens CX Capabilities Through Strategic Collaboration with Zendesk
Zendesk Revolutionizes CX with the Launch of Agentic AI-Powered Zendesk Resolution Platform
Zendesk, a pioneer in Agentic AI-powered service, announced at its annual Relate conference the launch of the Zendesk Resolution Platform, aimed at redefining customer experience. Continue reading Zendesk Revolutionizes CX with the Launch of Agentic AI-Powered Zendesk Resolution Platform
Observe.AI Introduces VoiceAI Agents to Revolutionize CX with a Unified AI Platform
Observe.AI, the leading AI Conversation Intelligence platform for contact centres, announced the general availability of the company’s VoiceAI agents, capable of automating all customer interactions in the contact centre, from FAQs to complex, multi-turn conversations. Continue reading Observe.AI Introduces VoiceAI Agents to Revolutionize CX with a Unified AI Platform
Forethought Introduces Voice, Becoming the First Complete Agentic AI Platform Across All CX Channels
Forethought, the leader in agentic AI for customer support, announced the launch of Forethought Voice to its multi-agent, multi-channel AI for CX platform. Continue reading Forethought Introduces Voice, Becoming the First Complete Agentic AI Platform Across All CX Channels
Medallia unveils vision for future of customer experience and seven AI-powered capabilities
Medallia, the global leader in customer and employee experience, announced its vision for the next generation of customer experience and seven AI-powered product innovations that will propel enterprise organisations to move from surveys and signals to actions and automation. Continue reading Medallia unveils vision for future of customer experience and seven AI-powered capabilities