Qualtrics, the leader in experience management (XM), and SAP announced a new partnership helping organizations bring together the power of SAP SuccessFactors and Qualtrics® XM for Employee Experience™ to improve employee experience, reduce unwanted employee attrition, retain and develop top performers, improve employee engagement, and increase productivity. Continue reading Qualtrics and SAP Announce New Partnership to Help Organizations Deliver Great Employee Experiences
Category Archives: Technology
Forsta AI’s New Capabilities Help Organizations Gain Deeper Insights, Anticipate Needs, and Act Decisively
Forsta, a leading provider of experience measurement, data analytics, and insights, unveiled enhanced and expanded AI capabilities within its Human Experience (HX) platform. Continue reading Forsta AI’s New Capabilities Help Organizations Gain Deeper Insights, Anticipate Needs, and Act Decisively
Medallia announces partnership with New Look to deliver new CX programme
Medallia, the global leader in customer and employee experience, and Higher Oak, an experience management consultancy, announced that they are working with New Look to improve CX across its UK and Republic of Ireland operations. Continue reading Medallia announces partnership with New Look to deliver new CX programme
Netigate releases new AI feature to transform customer and employee feedback analysis
Netigate, a leading provider of experience management solutions, has announced the launch of Ask AI, a generative AI feature designed to help companies and organisations get clear answers from the voices of their customers and employees, and to immediately understand what to do to improve their experiences. Continue reading Netigate releases new AI feature to transform customer and employee feedback analysis
Genesy raises a €5 million seed round to transform sales through AI-powered digital agents
Genesy, a platform of AI-powered sales agents that autonomously identify and engage potential customers for B2B companies, has closed a €5 million seed round led by Samaipata, a pan-European venture capital firm focused on early-stage digital businesses with network effects. Continue reading Genesy raises a €5 million seed round to transform sales through AI-powered digital agents
Accenture Invests in Cresta to Improve Efficiency and Productivity in Contact Centres with Generative AI
Accenture has invested, through Accenture Ventures, in Cresta, a company that has developed an AI-powered platform designed for contact centres. Continue reading Accenture Invests in Cresta to Improve Efficiency and Productivity in Contact Centres with Generative AI