Route 101, a leading technology systems integrator and cloud contact centre specialist, has successfully deployed Zendesk Suite Enterprise and SweetHawk SuperSuite with South Western Railway (SWR). Continue reading South Western Railway Transforms Customer Support with Route 101
Category Archives: Technology
Dialpad and Verint Partner to Resell Enterprise-Grade Workforce Management Integration
Dialpad, the leading AI-powered communications and agentic platform, announced a reseller partnership with Verint®, The CX Automation Company™, to bring enterprise-grade workforce management (WFM) to customers across industries. Continue reading Dialpad and Verint Partner to Resell Enterprise-Grade Workforce Management Integration
NTT DATA Signs Strategic Collaboration Agreement with AWS to Deliver AI-Powered Contact Center Solutions
NTT DATA, a global leader in digital business and technology services, announced it has signed a Strategic Collaboration Agreement (SCA) with Amazon Web Services (AWS) to deliver AI-powered, industry specific contact centre solutions built on Amazon Connect, the cloud-based contact centre platform from AWS. Continue reading NTT DATA Signs Strategic Collaboration Agreement with AWS to Deliver AI-Powered Contact Center Solutions
Medallia expands Frontline-Ready AI with mobile innovations to drive faster customer experience action
Medallia, the global leader in customer and employee experience, unveiled several new Frontline-Ready AI™ capabilities as part of its Fall 2025 Release. These enhancements deliver intelligent, reliable insights and recommended actions directly to the people who shape customer experiences, providing the context teams need to act with confidence. Continue reading Medallia expands Frontline-Ready AI with mobile innovations to drive faster customer experience action
HiOctave Announces $15M Funding to Bring Verticalized AI + Human Customer Experiences and Booking Agents to SMBs
HiOctave, the AI software company helping small and mid‑sized businesses (SMBs) automate and personalize customer experiences, announced its launch and $15M in financing, led by Vinod Khosla and Khosla Ventures. Continue reading HiOctave Announces $15M Funding to Bring Verticalized AI + Human Customer Experiences and Booking Agents to SMBs
Afiniti Announces Partnership With Five9
Afiniti Inc., a global provider of artificial intelligence and customer experience optimization announced its partnership with Five9, the intelligent CX platform provider. Continue reading Afiniti Announces Partnership With Five9