Pindrop, a global leader in authentication and fraud detection, announced a strategic partnership with BT, one of the world’s leading communications service providers, to bring cutting-edge voice security solutions to BT Group’s enterprise customers across the UK. Continue reading Pindrop Partners with BT to Strengthen Enterprise Call Security Across the UK
Category Archives: Technology
Wonderful Secures $100M to Drive Enterprise Adoption of AI Agents Globally
Wonderful, the company building an enterprise agent platform, announced a $100 million Series A funding round led by Index Ventures, with participation from Insight Partners and IVP, along with existing investors Bessemer and Vine Ventures. Continue reading Wonderful Secures $100M to Drive Enterprise Adoption of AI Agents Globally
CallMiner Named a Core Performing Provider in the CMP Research Prism for Conversational IVR/Voicebot
CallMiner, the global leader in AI-powered conversation intelligence and customer experience (CX) automation, has been named a core performing provider in the refreshed CMP Research Prism for Conversational IVR/Voicebot. Continue reading CallMiner Named a Core Performing Provider in the CMP Research Prism for Conversational IVR/Voicebot
8×8 Makes Workforce Management Native in Every Contact Centre Seat at No Extra Cost
8×8 Workforce Management is now a standard capability of every 8×8 Contact Center package, allowing organizations to forecast, schedule, and staff across voice and digital channels at no additional cost. 8×8, Inc., a leading global business communications platform provider, is among the first to embed Workforce Management (WFM) directly into its platform as a built-in capability. Continue reading 8×8 Makes Workforce Management Native in Every Contact Centre Seat at No Extra Cost
Calabrio Expands Partner Ecosystem to Accelerate Innovation and Increase Customer Value
Calabrio, the workforce and conversation intelligence company, announced a significant expansion of its partner network. The addition of two new partners, Avant and Sabio, and expansion of the existing partnership with Five9, will help provide more comprehensive solutions and drive greater success for customers in the contact centre market. Continue reading Calabrio Expands Partner Ecosystem to Accelerate Innovation and Increase Customer Value
Cisco launches Cisco IQ, the unified AI-powered experience that connects the entire customer journey
Cisco announced the launch of Cisco IQ, a breakthrough AI-powered digital interface that brings real-time insights, on-demand assessments, troubleshooting and personalized learning, automation and agents from across professional services and support into one powerful experience. Continue reading Cisco launches Cisco IQ, the unified AI-powered experience that connects the entire customer journey