Cresta, the end-to-end generative AI platform for contact centres, unveiled new human-in-the-loop AI capabilities to improve CX, accelerate revenue growth, and reduce operational costs. Continue reading Cresta Unveils New Advancements That Drive Powerful Business Outcomes
Category Archives: Technology
Talkdesk announces a deepening partnership with Verint
Talkdesk®, a global AI-powered contact centre leader for enterprises of all sizes, announced an expanded partnership with Verint® to provide automated workforce management (WFM) to contact centres with a new Verint Workforce Management™ for Talkdesk offering. Continue reading Talkdesk announces a deepening partnership with Verint
Verint Open Platform Expands Integration with Webex by Cisco
Verint® announced its expanded partnership with Webex by Cisco through the integration of the Verint Open Platform’s unified data hub into the Webex App Hub for Webex Contact Center. Continue reading Verint Open Platform Expands Integration with Webex by Cisco
Twilio Launches Unified Profiles and Agent Copilot
Twilio announced the launch of two new innovations within Twilio Flex, the cloud-based digital engagement solution: Unified Profiles and Agent Copilot. Continue reading Twilio Launches Unified Profiles and Agent Copilot
Waterfield Tech Introduces New Suite of Generative AI Solutions to Accelerate the AI-First Contact Centre
Waterfield Tech, a leading global customer engagement solutions provider, announced its new suite of generative AI solutions. This innovative offering enables contact centre leaders to build on the promise of AI in their organizations with low risk and affordable cost to improve the customer experience. Continue reading Waterfield Tech Introduces New Suite of Generative AI Solutions to Accelerate the AI-First Contact Centre
NICE Named a Leader in the 2024 Aragon Research Globe™ for Conversational AI in the Intelligent Contact Center
NICE announced that it has been named a Leader in the 2024 Aragon Research Globe for Conversational AI in the Intelligent Contact Center Report. For a complimentary copy of the report, click here. Continue reading NICE Named a Leader in the 2024 Aragon Research Globe™ for Conversational AI in the Intelligent Contact Center