contactSPACE, the outbound specialist behind many impactful voice and digital outbound deployments, announced its partnership with Zoom — a world-class system of action for modern work — to launch contactSPACE 4zoom: the native, enterprise-grade outbound solution for Zoom Contact Center. Continue reading contactSPACE and Zoom Partner to Bring Enterprise-Grade Outbound, Natively, to Zoom Contact Center
Category Archives: Technology
NiCE and RingCentral Expand Strategic Partnership to Orchestrate the Future of AI-Powered CX and EX
NiCE announced a significant expansion of its long-standing partnership with RingCentral, Inc., a global leader in AI-powered customer engagement. Under a new multi-year agreement, NiCE will resell RingCentral’s unified communications as a service (UCaaS) solution, RingEXTM. Continue reading NiCE and RingCentral Expand Strategic Partnership to Orchestrate the Future of AI-Powered CX and EX
SurveyMonkey reintroduces GetFeedback
SurveyMonkey, the world’s most popular platform for surveys and forms, announced GetFeedback by SurveyMonkey, a newly simplified self-serve experience that makes it easy for marketing, product, and digital customer experience teams to collect customer feedback directly on their websites. Continue reading SurveyMonkey reintroduces GetFeedback
Observe.AI Announces Strategic Collaboration Agreement with AWS to Accelerate Adoption of AI Agents for Customer Experience
Observe.AI announced a multi-year strategic collaboration agreement with Amazon Web Services (AWS) to help enterprises deploy AI Agents for CX across customer service operations at scale. Continue reading Observe.AI Announces Strategic Collaboration Agreement with AWS to Accelerate Adoption of AI Agents for Customer Experience
8×8 Delivers Flexible, Consumption-Based UC Solution for Direct Resell Partners with 8×8 Small Business
8×8, Inc., a leading global business communications platform provider, has launched 8×8 Small Business, a new self-serve, consumption-based offering that gives direct resell partners more flexibility to win and serve small and medium businesses (SMBs), with no fixed seat counts, annual licences, or obligation to bundle tools their customers don’t need. Continue reading 8×8 Delivers Flexible, Consumption-Based UC Solution for Direct Resell Partners with 8×8 Small Business
IPI brings secure payment solution to Genesys AppFoundry as organisations respond to rising fraud and PCI pressure
IP Integration (IPI), the contact centre specialist and solutions provider, announced the availability of its secure payment solution, Cloud PCI, on Genesys AppFoundry, the solutions marketplace for customers operating across all Genesys platforms. Continue reading IPI brings secure payment solution to Genesys AppFoundry as organisations respond to rising fraud and PCI pressure