Category Archives: Technology

LivePerson announces new generative AI capabilities

October 16, 2024 Sam Heggie-Collins

LivePerson, the enterprise leader in digital-first customer conversations, announced the launch of new and enhanced AI tools designed to accelerate agent productivity, increase customer satisfaction, and measure the ROI of AI-powered customer conversations. Continue reading LivePerson announces new generative AI capabilities →

Technology

Mitel adds Critical Event Management Solution to its portfolio

October 16, 2024 Sam Heggie-Collins

Mitel® announced that it is officially launching Mitel Critical Event Management (CEM) as part of its portfolio. Continue reading Mitel adds Critical Event Management Solution to its portfolio →

Technology

Dialpad Surpasses $300M in Annual Recurring Revenue Propelling Market Leadership in AI-Powered Communications Intelligence

October 15, 2024 Sam Heggie-Collins

Dialpad, the leading AI-powered communications intelligence platform trusted by thousands of enterprises worldwide, announced it has surpassed $300 million in annual recurring revenue (ARR), cementing the company’s leadership in revolutionizing customer communications by delivering purpose-built native AI capabilities to the entire customer journey. Continue reading Dialpad Surpasses $300M in Annual Recurring Revenue Propelling Market Leadership in AI-Powered Communications Intelligence →

Technology

Aircall unveils Aircall Workspace

October 14, 2024 Sam Heggie-Collins

There are many milestones for Aircall to celebrate as it reaches its first decade, namely 19,000 customers, 1,500 partners, and 600 global employees. Yet the big news is future-facing, as the company announces Aircall Workspace, positioning the platform for another decade of growth. Continue reading Aircall unveils Aircall Workspace →

Technology