Alchemer, a global leader in customer feedback management and enterprise experience technology, announced Alchemer Pulse, empowering businesses to immediately analyze open text feedback for clear audience insights that can directly impact business results. Continue reading Alchemer launches Alchemer Pulse
Category Archives: Technology
Cognigy Raises $100m in Series C funding
Cognigy, a global leader in AI-first customer service automation, announced that it has raised $100 million in Series C funding. The round was led by Eurazeo Growth, with participation from existing investors Insight Partners, DTCP and DN Capital and others. The new funding will accelerate Cognigy’s mission to deliver AI-first customer service at scale. Continue reading Cognigy Raises $100m in Series C funding
NICE Launches 1CX, An All-In-One UCaaS Solution
NICE announced 1CX, a new Unified Communications as a Service (UCaaS) solution designed for rapid implementation and fast ROI. Continue reading NICE Launches 1CX, An All-In-One UCaaS Solution
LivePerson recognized by leading independent research firm as a Strong Performer in Conversational AI for Customer Service report
LivePerson, the enterprise leader in digital customer conversations, has been named a Strong Performer in The Forrester Wave™: Conversational AI For Customer Service, Q2 2024. Continue reading LivePerson recognized by leading independent research firm as a Strong Performer in Conversational AI for Customer Service report
NICE unveils CXone Mpower, The Ultimate CX-Aware AI Offering
NICE announced the launch of CXone Mpower, bringing the entirety of CXone together with Copilot, Autopilot and Actions to create the world’s first and only CX-aware AI platform. Continue reading NICE unveils CXone Mpower, The Ultimate CX-Aware AI Offering
Verint Coaching Bot helps contact centre agents increase sales by 48%
Verint® announced that a multinational bank is using the Verint Coaching Bot to help contact centre agents improve up-sell close rates. Continue reading Verint Coaching Bot helps contact centre agents increase sales by 48%