At AWS re:Invent, Amazon Web Services, Inc. (AWS), an Amazon.com, Inc. company, announced new generative AI enhancements for Amazon Connect, AWS’s cloud contact centre solution. Continue reading Amazon Connect Puts Generative AI to Work Improving End-to-End Customer Experiences
Category Archives: Technology
Scorebuddy Receives €5 Million Investment from Foresight
Scorebuddy, a market leader in contact centre quality assurance, announced an investment of €5 million from Foresight Group, a FTSE 250 listed private equity and infrastructure investment manager. Continue reading Scorebuddy Receives €5 Million Investment from Foresight
Cirrus Adds NICE CXone Mpower To Its Portfolio to Transform the UK Mid-Market CCaaS Landscape
Cirrus, the UK’s premier provider of contact centre solutions, has announced an exciting new partnership with NICE. Continue reading Cirrus Adds NICE CXone Mpower To Its Portfolio to Transform the UK Mid-Market CCaaS Landscape
Medallia named as a G-Cloud 14 supplier
Medallia, the global leader in customer and employee experience, announces its inclusion as a named supplier on Crown Commercial Service’s (CCS) G-Cloud 14 framework. Continue reading Medallia named as a G-Cloud 14 supplier
Zendesk 2025 CX Trends Report: Human-Centric AI Drives Loyalty
Zendesk’s 2025 Customer Experience (CX) Trends Report reveals a pivotal shift in customer expectations: today’s consumers demand AI interactions that feel more human, personalised, and engaging than ever before. Continue reading Zendesk 2025 CX Trends Report: Human-Centric AI Drives Loyalty
Mitel Launches New AI-Powered Customer Experience Platform, Mitel CX
Mitel®, a global leader in business communications, announced its new AI-powered customer experience (CX) management platform, Mitel CX, designed to help organizations enhance customer engagement processes, drive employee efficiency, and exceed the growing expectations of today’s consumers. Continue reading Mitel Launches New AI-Powered Customer Experience Platform, Mitel CX