NICE announced that Gartner has recognized NICE as a Leader in the 2024 Gartner Magic Quadrant for Contact Center as a Service (CCaaS) report. Continue reading NICE Named a Leader in the 2024 Gartner® Magic Quadrant™ for Contact Center as a Service For 10th Consecutive Year
Category Archives: Technology
Calabrio Unveils New AI-Powered Quality Management Features
Calabrio, the workforce performance company, announced two AI offerings for general availability: Auto QM and Trending Topics. Continue reading Calabrio Unveils New AI-Powered Quality Management Features
InMoment Unveils New AI-Powered Active Listening Agents for Surveys
InMoment®, the leading provider of Experience Improvement (XI)™ solutions, announced the general availability of AI-powered Active Listening Agents, a new, configurable version of its award-winning Active Listening feature. Continue reading InMoment Unveils New AI-Powered Active Listening Agents for Surveys
Cisco Announces new Webex AI Agent and AI Solutions for the Contact Centre to transform CX
Cisco has unveiled new AI-powered innovations, including the Webex AI Agent, AI Agent Studio and Cisco AI Assistant features for Webex Contact Center. Continue reading Cisco Announces new Webex AI Agent and AI Solutions for the Contact Centre to transform CX
Freshworks Unveils Easy-To-Use AI Agent to Improve the CX and EX
Freshworks, the provider of people-first AI service software, announced Freddy AI Agent – a new generation of easy-to-deploy and use autonomous service agents. Continue reading Freshworks Unveils Easy-To-Use AI Agent to Improve the CX and EX
Talkdesk integrates agentic artificial intelligence across its portfolio
Talkdesk®, Inc., a global provider of AI-powered CX technology that serves enterprises of all sizes, announced the integration of agentic AI across its entire AI platform, now branded as Talkdesk Ascend AI™. Continue reading Talkdesk integrates agentic artificial intelligence across its portfolio