NICE has launched the next generation of CXone Mpower. CXone Mpower adds numerous advanced services to the already market leading CXone architecture that are foundational for delivering full-scale customer service automation. Continue reading NICE Expands CXone Mpower – The Ultimate AI Hyper Platform for Customer Service Automation
Category Archives: Technology
Vonage Launches Intelligent Workspace to Deliver a Next-Gen Contact Centre Experience
Vonage, a global leader in cloud communications helping businesses accelerate their digital transformation and a part of Ericsson, has launched Vonage Contact Center (VCC) Intelligent Workspace, an AI-powered new agent experience built directly into its award-winning contact centre solution. Continue reading Vonage Launches Intelligent Workspace to Deliver a Next-Gen Contact Centre Experience
Calabrio Workforce Management Now Interoperates with Microsoft Dynamics 365
Calabrio, the workforce performance company, announced that Calabrio Workforce Management (WFM) now interoperates with Microsoft Dynamics 365 Contact Centre. Continue reading Calabrio Workforce Management Now Interoperates with Microsoft Dynamics 365
Airtel Business and Vonage partner to launch cutting-edge business communications application
Airtel Business, the B2B arm of Bharti Airtel ̶ one of India’s leading telecommunications service providers ̶ and Vonage, a global leader in cloud communications that helps businesses accelerate their digital transformation and a part of Ericsson, have partnered to launch Airtel IQ Business Connect ̶ a device-agnostic, unified business communications application that will help enterprises in India to simplify their customer engagement. Continue reading Airtel Business and Vonage partner to launch cutting-edge business communications application
LivePerson announces new generative AI capabilities
LivePerson, the enterprise leader in digital-first customer conversations, announced the launch of new and enhanced AI tools designed to accelerate agent productivity, increase customer satisfaction, and measure the ROI of AI-powered customer conversations. Continue reading LivePerson announces new generative AI capabilities
Mitel adds Critical Event Management Solution to its portfolio
Mitel® announced that it is officially launching Mitel Critical Event Management (CEM) as part of its portfolio. Continue reading Mitel adds Critical Event Management Solution to its portfolio