Natterbox, a leading provider of global voice cloud services, has announced that it will be the first telephony provider available through Salesforce Community Cloud. Transforming the way businesses communicate with partners, customers and employees, using Community Cloud for greater insight into their ecosystems activities. Continue reading Greater marketing insights as Natterbox joins Salesforce Communities
Category Archives: Technology
Zendesk Introduces New Program for Startups
Zendesk announced that qualifying startups can now get The Zendesk Suite free for one year, giving growing companies the ability to build the best customer experiences into their businesses from the beginning. Continue reading Zendesk Introduces New Program for Startups
ASC Conquers the Market for Cloud Solutions
The early, groundbreaking decision to offer their software products as cloud solutions as well is paying off in grand style for ASC Technologies AG: In 2018, ASC – a worldwide leading provider of software for recording, analysis, and quality management of corporate communication – wants to add to its 20 percent growth from the previous year and also create 40 new positions. Continue reading ASC Conquers the Market for Cloud Solutions
Freshworks Launches Unified Marketplace Platform – the SaaS industry’s first fully integrated customer engagement platform
Freshworks, the leading provider of cloud-based customer engagement software, announced the launch of a unified marketplace platform that allows companies and developers to easily build apps that give access to a 360-degree view of customer information. In addition, the marketplace platform also provides a simple interface for customers to easily browse, try and install trusted applications with one-click. Continue reading Freshworks Launches Unified Marketplace Platform – the SaaS industry’s first fully integrated customer engagement platform
Helpshift Launches ‘Build Your Own Bot’ Experience: No Developers Needed
Helpshift, a company revolutionizing the customer service industry through its AI-powered conversational messaging platform, has announced the launch of Build Your Own Bot (BYOB). Continue reading Helpshift Launches ‘Build Your Own Bot’ Experience: No Developers Needed
NewVoiceMedia partners with Rapid7 to transform its customer experience and contact centre operations
NewVoiceMedia, a global provider of cloud contact centre and inside sales solutions announced that SecOps firm Rapid7 has selected the NVM Platform to deliver a personalised, exceptional experience to its globally expanding customer base. Continue reading NewVoiceMedia partners with Rapid7 to transform its customer experience and contact centre operations