Selligent Marketing Cloud, the B2C marketing automation company, and Calabrio, a leading provider of customer engagement and analytics software announced an alliance to bridge customer care technology and digital marketing capabilities to enhance the customer journey. The market-first collaboration will enable brands to marry data gleaned from customer care engagements with digital marketing communications to create a full view of the customer and deliver consistent customer experiences. Continue reading Selligent Marketing Cloud and Calabrio Partner to Connect Contact Centre and Marketing Insights
Category Archives: Technology
Blue Prism and Celonis Join Forces to Accelerate Enterprise Automation Initiatives
Blue Prism, provider of the world’s most successful Digital Workforce, and Celonis, the leader in operationalizing process change for business transformation announced a partnership, which will see both companies jointly market their respective solutions. Continue reading Blue Prism and Celonis Join Forces to Accelerate Enterprise Automation Initiatives
AT&T and RingCentral Extend Relationship to Provide Enterprises with Cloud Communications and Collaboration Solutions
AT&T and RingCentral, a leading provider of global enterprise cloud communications and collaboration solutions, are extending their relationship to provide cloud-based communications services to more businesses. Continue reading AT&T and RingCentral Extend Relationship to Provide Enterprises with Cloud Communications and Collaboration Solutions
WEBTEXT Brings Intercom into Cisco Contact Centre
WEBTEXT announced that it is the first messaging company to successfully integrate Intercom with Cisco contact centre. Continue reading WEBTEXT Brings Intercom into Cisco Contact Centre
Sovereign Housing Association and PowerObjects, an HCL Technologies Company Announce Partnership to Implement Microsoft Dynamics 365
Sovereign Housing Association and PowerObjects, an HCL Technologies Company are pleased to announce their partnership to configure Microsoft Dynamics 365 for use across Sovereign’s Tenancy Management, Customer Contact and Sovereign Living services. Continue reading Sovereign Housing Association and PowerObjects, an HCL Technologies Company Announce Partnership to Implement Microsoft Dynamics 365
PlanetOne Partners With 8×8 to Drive Mid-Market and Enterprise Adoption of Cloud Communications Solutions with 8×8 X Series
8×8, a leading provider of cloud phone, meeting, collaboration and contact centre solutions announced that PlanetOne, the IT and telecom industry’s preferred connectivity partner, has joined its strategic channel partner program. The new alliance expands 8×8’s ecosystem of market-leading master agents, and helps PlanetOne’s US-based agents move global mid-market and enterprise communication to the cloud. Continue reading PlanetOne Partners With 8×8 to Drive Mid-Market and Enterprise Adoption of Cloud Communications Solutions with 8×8 X Series