WEBTEXT Brings Intercom into Cisco Contact Centre

WEBTEXT announced that it is the first messaging company to successfully integrate Intercom with Cisco contact centre.

“We’re very excited to offer the Intercom suite of messaging-first products to Cisco contact center customers”, said AJ Cahill, WEBTEXT CEO. “As messaging use and live chat by enterprise continues to grow, being able to deliver a “live” person to person customer engagement experience thru SMS, Facebook Messenger, Apple Business Chat, WhatsApp and other social channels, through a single WEBTEXT connection is very important to contact center and CRM customers.”

WEBTEXT operates multiple messaging nodes in the US, Canada, EU and Asia. This fall, WEBTEXT will be announcing other new platform and messaging integrations, as well as participation at a number of upcoming industry tradeshows.