LogMeIn announced that it has launched a completely redesigned user interface for webinar organizers, bringing about the next generation of GoToWebinar, the market-leading webinar tool. The new experience gives customers creating content on GoToWebinar improved usability, including a fully mobile-responsive layout, easier onboarding and in-product tips and tricks, an all-in-one webinar dashboard, additional analytics and more. Continue reading LogMeIn Helps Marketers Create Better Content with the Next Generation of GoToWebinar
Category Archives: Technology
StarLeaf emphasises its commitment to delivering first-class solutions for Microsoft with the introduction of Teamline by StarLeaf
StarLeaf has rebranded its GTm family of premium meeting room solutions for Microsoft UC as Teamline by StarLeaf. The Teamline family of systems allow organisations, currently using Skype for Business or looking forward to using Microsoft Teams, to deploy premium meeting room solutions that work seamlessly with both Microsoft platforms. Continue reading StarLeaf emphasises its commitment to delivering first-class solutions for Microsoft with the introduction of Teamline by StarLeaf
Teleopti Receives Patent for Chat Staffing Algorithm
Teleopti, an industry leader for cutting-edge, user-friendly workforce management solutions, is excited to receive the patent for a chat staffing algorithm. Having been the first in the industry to provide a WFM solution for multi-skill, multi-channel forecasting and scheduling, Teleopti’s advanced chat resourcing calculations support contact centres in embracing digitalization with far greater certainty while efficiently meeting customers on the platforms they wish to communicate. Continue reading Teleopti Receives Patent for Chat Staffing Algorithm
NICE Launches First of its Kind Proactive Fraudster Exposure Solution, Driving a Quantum Leap in Identity Theft Prevention
NICE unveiled an innovative, new Proactive Fraudster Exposure capability in its NICE Real-Time Authentication (RTA) solution that empowers contact centres to expand and augment their defense against fraud. Based on unique machine learning technology, the new capability allows contact centres to automatically prevent fraud before it happens by identifying previously unknown fraudsters and blocking them from committing fraud. Continue reading NICE Launches First of its Kind Proactive Fraudster Exposure Solution, Driving a Quantum Leap in Identity Theft Prevention
CoreDial Launches its CoreNexa™ Contact Center Platform
CoreDial, LLC, a leading Unified Communications as a Service (UCaaS) provider, has launched the new CoreNexa™ Contact Center hosted platform for its channel partners. This feature-rich solution can be integrated into existing CoreDial environments, allowing channel partners to deliver a full range of customer engagement capabilities for their current customers. Continue reading CoreDial Launches its CoreNexa™ Contact Center Platform
Mitel Introduces CCaaS Solution to Enable Businesses to Provide More Intelligent Customer Experiences
Mitel® is giving businesses more ways to keep up with ever-rising customer expectations through the introduction of MiCloud Engage Contact Center, a highly-insightful Contact Center-as-a-Service (CCaaS) platform, and the latest release of MiCloud Flex, a Mitel flagship UCaaS solution. Continue reading Mitel Introduces CCaaS Solution to Enable Businesses to Provide More Intelligent Customer Experiences