NICE unveiled an innovative, new Proactive Fraudster Exposure capability in its NICE Real-Time Authentication (RTA) solution that empowers contact centres to expand and augment their defense against fraud. Based on unique machine learning technology, the new capability allows contact centres to automatically prevent fraud before it happens by identifying previously unknown fraudsters and blocking them from committing fraud.
This feature allows contact centres to take proactive steps in protecting their consumers by stopping fraud in its tracks immediately upon deployment.
NICE RTA’s new Proactive Fraudster Exposure capability reduces fraud losses from day one by automating the process of exposing new, previously unidentified fraudsters and blocking them before they commit wrong doing. The breakthrough machine learning technology that drives the capability automatically scans hundreds of thousands of existing call recordings identifying abnormal caller behavior associated with fraudsters. The identified suspected fraudsters are then sent for further investigation, added to a watch list of fraudster voiceprints and blocked when calls are made in the future. The entire process happens automatically, eliminating manual, expensive and time consuming manual checks.
Miki Migdal, President of NICE Enterprise Product Group said: “This new capability demonstrates once again that our RTA offering remains at the cutting edge of innovative technology. It also reinforces our commitment to helping customers protect their consumers against identify theft together with the tools they need to provide excellent customer experiences. This capability, like many other unique features in our RTA offering, demonstrates NICE’s domain expertise in delivering voice biometrics applications that innovatively meet the specific needs of contact centres.”
NICE Real-Time Authentication (RTA) is a leading customer authentication solution for contact centres. Based on voice biometrics combined with a range of additional authentication factors, NICE RTA is used by organizations worldwide to authenticate millions of customers seamlessly and prevent fraud across multiple channels including live agent calls, IVR and mobile app. An award- winning product, NICE RTA is the only solution in the market offering single voiceprint across channels, historical enrollment and sophisticated optimization of multi-factor authentication ion one platform.