CoreDial Launches its CoreNexa™ Contact Center Platform

CoreDial, LLC, a leading Unified Communications as a Service (UCaaS) provider, has launched the new CoreNexa™ Contact Center hosted platform for its channel partners. This feature-rich solution can be integrated into existing CoreDial environments, allowing channel partners to deliver a full range of customer engagement capabilities for their current customers.

Contact Centre CLUB

It can also be deployed as an Over-the-Top (OTT) service independent of the end user’s existing communications platform, giving partners the ability to expand their market base by targeting non-CoreDial customers with a comprehensive contact center offering.

The solution is fully customizable depending on the user’s individual business needs. In addition, CoreDial maintains a “Partner Success” Professional Services team to provide deep support throughout the deployment process to ensure channel partners can implement the level of configuration required for each installation. Through these services, Contact Center solutions are provisioned within 24 hours followed quickly by configuration in days and weeks, not months.

As with all of CoreDial’s UCaaS offerings, the CoreNexa Contact Center can be offered via a private-label model that partners can brand as their own. The platform is targeted for small- and mid-size businesses typically having seats ranging from 25-500, but can scale to accommodate enterprise customers as well. This empowers CoreDial partners to target larger deployments and address the evolving needs of customers.

CoreNexa’s Contact Center platform addresses tens of thousands of organizations that utilize or need contact center capabilities. An example is a 75 person business with 7 sales people and 10 support people trying to improve the customer experience in an effort to competitively differentiate. The CoreNexa Contact Center’s rich features include self-service IVR, configurable ACD routing, a customizable agent desktop, and comprehensive real-time reporting. The integration of CoreNexa Contact Center to CoreDial’s ecosystem of UCaaS services give Partners a more comprehensive and valuable offering. The result is a 2-3x increase in average selling price per deal while remaining price competitive in the market.

“It’s always been our goal to deliver high-quality services and features that put our Partners in the best position to succeed,” said Alan Rihm, chief executive officer at CoreDial. “The CoreNexa Contact Center’s go-to-market strategy applies this model to a full customer engagement ecosystem, so our partners can expand their addressable markets while delivering new capabilities. We anticipate this platform will resonate with CoreDial’s partners, providing them with an efficient path to attract new customers, increase revenues, and enhance value to their customers.”