Klarna announced its AI assistant powered by OpenAI. Now live globally for 1 month, the numbers speak for themselves: Continue reading Klarna AI assistant handles two-thirds of customer service chats in its first month
Category Archives: Technology
Case Study: Node4 Rings in the Changes at Stephensons With New Webex Omnichannel Contact Centre Solution
The Customer: Based in Stockport, Greater Manchester, and operating since 1868, Stephensons is a fifth-generation, family-run supplier to the catering and hospitality sectors — including restaurants, pubs and hotels. It also supplies public sector organisations and a selection of schools, colleges and campuses. Continue reading Case Study: Node4 Rings in the Changes at Stephensons With New Webex Omnichannel Contact Centre Solution
KKR To Acquire Broadcom’s End-User Computing Division
KKR announced the signing of a definitive agreement with Broadcom Inc. to acquire its End-User Computing Division (the “EUC Division”) in a transaction valued at approximately $4 billion. Continue reading KKR To Acquire Broadcom’s End-User Computing Division
GoTo Introduces GoPilot for GoTo Resolve, the First AI Assistant for End-to-End IT Management and Support
GoTo, the company making IT management, support, and business communications easy, announced GoPilot, its new AI assistant for GoTo Resolve. Continue reading GoTo Introduces GoPilot for GoTo Resolve, the First AI Assistant for End-to-End IT Management and Support
SugarCRM Recognized as a Leading Vendor in Constellation ShortList for Sales Force Automation
SugarCRM, provider of the award-winning AI-driven sales automation platform, announced it was named to the Constellation ShortList™ for Sales Force Automation in Q1 2024. Continue reading SugarCRM Recognized as a Leading Vendor in Constellation ShortList for Sales Force Automation
Route 101 Showcases How Mitsubishi Motors UK Optimised its Zendesk Instance and Empowered its Team to Grow the Platform
Route 101, a leading Systems Integrator specialising in Contact Centre and Customer Engagement solutions, published a brand-new case study detailing a successful partnership with Mitsubishi Motors UK. Continue reading Route 101 Showcases How Mitsubishi Motors UK Optimised its Zendesk Instance and Empowered its Team to Grow the Platform