Noetica Attains ISO 27001:2022 Certification for the Design Delivery and Support of Customer Contact Systems

Noetica – A British company, developing software products for the global contact centre market is proud to announce that it has attained its – ISO 27001:2022 certification (Certificate number: 436982024).

The company’s Management System has been assessed and approved by Citation ISO Certification Ltd.

The scope of Noetica’s accredited Management System applies to the provision, design, development, delivery, and ongoing support of customer contact systems, including software licences, hosting, and telephony for all sectors.

ISO 27001 is an internationally recognised information security standard. Noetica’s certification provides contact centre operations with reassurance that the company has established and maintains processes that conform to the best practices and principles enshrined in the international standard, for managing risks that relate to the security of data that is owned or handled by the company.

CCO of Noetica, Steven Brooks, states: “We are proud that the robust processes and controls we have put in place throughout the organisation have been recognised with this ISO 27001 certification. Moreover, it provides our customers around the world with the assurance that as a business we are committed to Information Security across all our deployment models, whether hosted, on-premise, public or private cloud as our Management System is accredited against an internationally recognised information security standard.”

About Noetica

Noetica provides cost effective, high-end contact centre productivity software. Its product range has been refined over its 27 years history, consistently remaining at the forefront of innovation in the contact centre technology space. By combining the rich functionality of its comprehensive agent productivity tools (Synthesys™), advanced outbound technology (SmartBound™) and comprehensive voice platform (NVP™), Noetica provides tailored solutions to suit any contact centre across industries.

Recently, Noetica has been challenging the traditional telephony model and is demonstrably able to provide PBX-free fully featured call centre telephony. The Noetica Voice Platform (NVP™) delivers the expected functionality – ACD, IVR, voice recording, quality management and billing – without the need for an enterprise PBX. Whether in a private cloud or on premise, this call centre pure play integrates seamlessly with Noetica`s Synthesys™ to radically cut the cost of delivering inbound, outbound, and blended telephony.

The company has recently launched a Skills & Ability Based Routing Engine (SABRE™) along two major new ground-breaking technologies for outbound calling: – LPD™: AI-oriented detection of all forms of answering machines or voicemail with high accuracy, no initial pause and 0% ‘false positives’, meaning 0% silent calls. – SNoDrop™: High performance predictive dialler with 0% dropped (abandoned) calls.

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