Tata Consultancy Services a leading global IT services, consulting and business solutions organization, and Rolls Royce the market-leader in high performance power systems, have announced the expansion of their long-standing partnership in order to exploit future data innovation opportunities. The partnership will help Rolls-Royce accelerate its ‘Digital First’ vision, deliver further value to customers, improve existing services, accelerate development and deployment times and create new areas of growth. Continue reading Tata Consultancy Services announces Internet of Things digital transformation partnership with Rolls-Royce
Category Archives: Technology
Genesys Partners with Global Telecommunications Carriers for Integrated Customer Experience Solutions
Genesys®, the global leader in omnichannel customer experience and contact centre solutions, announced a new global reseller channel for Genesys PureCloud™ to meet growing international customer demand. The program is designed to give new revenue opportunities within the cloud market to leading multinational and national telecommunications carriers, while enabling Genesys to expand the global footprint for its leading cloud customer engagement solution. Continue reading Genesys Partners with Global Telecommunications Carriers for Integrated Customer Experience Solutions
Augment Announces Partnership with LivePerson to Further Enhance Artificial Intelligence-assisted Customer Journey
Augment, a leader in customer experience-driven artificial intelligence, announced a collaboration with LivePerson, a leading provider of cloud-based mobile and online business messaging solutions, to build upon the company’s LiveEngage platform. The partnership is focused on helping companies maximize support teams’ performance by using AI algorithms, which lowers company costs through increased agent efficiencies and reduced training times. Continue reading Augment Announces Partnership with LivePerson to Further Enhance Artificial Intelligence-assisted Customer Journey
Promise of value drives business to solve AI puzzle, SAS reveals
With the trend towards AI advancing, there is a sense of confusion surrounding business leaders about how it is being used and how to take advantage of its potential. Independent research from SAS, the leader in analytics, has revealed that while nearly two-thirds (65 per cent) are convinced AI can generate value for their business, nearly half (46 per cent) are being held back by concerns around AI still being in its infancy. Continue reading Promise of value drives business to solve AI puzzle, SAS reveals
Forrester Releases France, UK & Germany 2017 Customer Experience Index Results
Customer experience rankings differentiated regionally in Europe, according to Forrester’s 2017 Customer Experience Index (CX Index™). The new data released today reveals that while CX quality remained poor in France and worsened in the UK, it slightly improved in Germany. Continue reading Forrester Releases France, UK & Germany 2017 Customer Experience Index Results
NICE Partners with Convexus to Expand Investment in Latin American Market
NICE announced a strategic partnership with Convexus SAC, a Peru-based company providing telecommunications and networking solutions for major brands across sectors. With this agreement, Convexus and NICE are bringing next generation next generation technologies to the rapidly expanding Peruvian market, including Interaction Analytics, Workforce Optimization (WFO), Robotic Process Automation (RPA). Continue reading NICE Partners with Convexus to Expand Investment in Latin American Market