Genesys®, a global leader in omnichannel customer experience and contact centre solutions, announced Genesys PureEngage is now available to customers on Oracle Cloud Infrastructure. Enterprises can now run Genesys PureEngage on Oracle Cloud Infrastructure, benefiting from powerful integrations to Oracle Customer Experience (CX), CRM and Analytics. Continue reading Genesys Support for Oracle Cloud Infrastructure Opens New Markets for Omnichannel Customer Experience Solution PureEngage
Category Archives: Technology
Jacada Visual IVR Launched Into Japanese Market by Dimension Data – NTT Neomeit Partnership
Jacada announced that Jacada Visual IVR will be launched for the first time in Japan by Dimension Data Japan (DDJ) in collaboration with its partner NTT-Neomeit. The launch of “AQStage Visual IVR” is designed in response to the demand of reducing the volume of calls entering contact centers as well as to shorten call handle times. Continue reading Jacada Visual IVR Launched Into Japanese Market by Dimension Data – NTT Neomeit Partnership
Artesian Launches Marketing Chat Bot
Artesian Solutions, the Artificial Intelligence powered customer engagement specialist, has taken an innovative approach to digital marketing with the launch of its interactive digital assistant ‘Arti’. The website, accessible at artesian.ai, forms as part of a wider campaign looking at the impact of A.I. on client facing teams. Continue reading Artesian Launches Marketing Chat Bot
WEBTEXT Upgrades Cisco Contact Centre with New Facebook Messaging Features & Chatbot Escalation
WEBTEXT, a leading provider of enterprise messaging, announced it has significantly expanded person to person messaging across all Cisco contact center platforms, including, into AI chatbots with automatic escalation to a UCCX, UCCE and PCCE contact center live messaging agent. Continue reading WEBTEXT Upgrades Cisco Contact Centre with New Facebook Messaging Features & Chatbot Escalation
Semafone leads by example with latest Payment Card Industry Data Security Standard (PCI DSS) certification
Semafone, the leading provider of compliance and data security solutions for contact centres, has achieved compliance with the latest Payment Card Industry Data Security Standard, PCI DSS V3.2. The certification was awarded on 16 August 2017, five months before the mandatory deadline in January 2018. Continue reading Semafone leads by example with latest Payment Card Industry Data Security Standard (PCI DSS) certification
Plantronics Debuts MDA400 QD Series Audio Processors to Integrate Desk Phones and Desktop Collaboration in the Contact Centre
Plantronics, an audio pioneer and communications technology leader announced the release of the advanced MDA400 QD Series audio processors. The advanced audio hub offers call center workers easy, at-your-fingertips access to call functions across desk phones and PCs. This helps reduce call-switching anxiety as agents move from desk phones and softphones in their daily work. Continue reading Plantronics Debuts MDA400 QD Series Audio Processors to Integrate Desk Phones and Desktop Collaboration in the Contact Centre