Genesys Support for Oracle Cloud Infrastructure Opens New Markets for Omnichannel Customer Experience Solution PureEngage

Genesys®, a global leader in omnichannel customer experience and contact centre solutions, announced Genesys PureEngage is now available to customers on Oracle Cloud Infrastructure. Enterprises can now run Genesys PureEngage on Oracle Cloud Infrastructure, benefiting from powerful integrations to Oracle Customer Experience (CX), CRM and Analytics.

Joint customers can gain a single view of the customer lifecycle throughout all departments across marketing, sales and service with rich computer telephony integration support. By combining the omnichannel customer engagement and employee collaboration functionality of PureEngage with Oracle Cloud Infrastructure’s ability to provision and right-size cloud resources on an hour-by-hour basis, businesses can choose the best deployment model for their needs.

“This is an important stepping stone for Oracle and Genesys customers alike, especially those moving to the cloud who require full portfolio functionality, customisations and administrative control,” said Inderjeet Singh, executive vice president of Independent Software Vendors (ISV), OEM and Java, Oracle. “Our joint customers can have complete confidence in deploying the Genesys PureEngage portfolio on Oracle Cloud.”

“Oracle and Genesys share a commitment to delivering the most innovative and fully integrated solutions,” Merijn te Booij, chief marketing officer of Genesys. “Our joint customers can leverage the easy integration between Genesys and Oracle Cloud to help them scale performance and functionality across marketing, sales and service.”

The certification installation includes nearly 50 PureEngage application modules running on Oracle Cloud Infrastructure at a scale of 25,000 agents. The testing was performed by Genesys Professional Services, and Genesys Engineering and Quality Assurance using facilities and assistance provided by Oracle.

The Genesys solution, PureEngage, is an omnichannel customer engagement suite for global businesses to deliver competitively superior experiences – providing real-time, contextual journeys, world-class orchestrated routing, and digital transformation at any scale. PureEngage is available both on-premise and in the cloud and supports extensive customisability through open APIs and web standards.

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