WEBTEXT Upgrades Cisco Contact Centre with New Facebook Messaging Features & Chatbot Escalation

WEBTEXT, a leading provider of enterprise messaging, announced it has significantly expanded person to person messaging across all Cisco contact center platforms, including, into AI chatbots with automatic escalation to a UCCX, UCCE and PCCE contact center live messaging agent.

“Today over 75% of the public would rather text than call a contact center,” said AJ Cahill, WEBTEXT CEO. “WEBTEXT is committed to messaging innovation and is constantly seeking superior solutions to move voice traffic to messaging so the public, especially Millennials who don’t use voice, can communicate in their preferred channel.”