Ventana Research announced its newest market research endeavor on Agent Desktop using its latest innovative service, Ventana Research Dynamic Insights. This new approach to research comes from the industry’s most trusted market research provider; one that has built its reputation on research facts that reliably guide buyers and organizations through evaluating the performance and effectiveness of their current environment and enables them to determine next steps. Continue reading Ventana Research Launches Dynamic Insights for Agent Desktop
Category Archives: Technology
Altitude Expands North American Presence to Deliver Contact Centre Solutions
Altitude Software, a global provider of omnichannel solutions to deliver great customer experiences, announced that it is expanding its presence in the North America market, with its U.S. base now located in Phoenix, Arizona, led by Mark Surico, new Global Accounts Director. Continue reading Altitude Expands North American Presence to Deliver Contact Centre Solutions
Resilient plc and Business Systems (UK) Ltd partner to address market demand for GDPR and MiFID II compliance solutions
Resilient plc and Business Systems (UK) Ltd, announced a strategic partnership to address the growing market demand for call recording solutions enabling compliance to both MiFID II and GDPR. These forthcoming regulations, due to come into UK law in January 2018 and May 2018 respectively, place great demands on organisations that need to record their business telephone calls, with significant penalties for firms that are non-compliant. Continue reading Resilient plc and Business Systems (UK) Ltd partner to address market demand for GDPR and MiFID II compliance solutions
InMoment Unveils New AI Algorithms That Predict and Prevent Employee Attrition, Reduce Turnover Costs
InMoment, the leader in customer experience intelligence, unveils the availability of new artificial intelligence (AI) algorithms that predict employee attitudes and behaviors, allowing companies to proactively prevent turnover and reduce the costs of replacing human capital. Continue reading InMoment Unveils New AI Algorithms That Predict and Prevent Employee Attrition, Reduce Turnover Costs
NICE inContact CXone Transforms One-on-One Experiences with the Addition of RiverStar Unified Agent Desktop’s Customized Process Workflows
NICE inContact announced that RiverStar has joined the DEVone developer program and has an agent desktop product available on CXexchange marketplace, the most extensive technology ecosystem currently available in the customer experience market. Products available on CXexchange are designed to integrate with NICE inContact CXone™, the world’s No. 1 cloud customer experience platform. Continue reading NICE inContact CXone Transforms One-on-One Experiences with the Addition of RiverStar Unified Agent Desktop’s Customized Process Workflows
Moneypenny diversifies with new Live Chat service
Moneypenny, the UK’s leading outsourced communications provider, is further expanding its business with the launch of its new Live Chat service. Available 24/7 on either a fully outsourced basis, or as overflow support, the service enables customers to instantly converse with a real person using Live Chat software on Moneypenny clients’ websites as an alternative to a phone call. Continue reading Moneypenny diversifies with new Live Chat service