Category Archives: Technology

Technology

Genesys Makes Customer Experience Simpler with Microsoft Office 365 Integration

Genesys®, a global leader in omnichannel customer experience and contact center solutions, announced at the annual Microsoft Ignite conference that the Genesys Customer Experience Platform is now available for Microsoft Office 365. This capability, combined with certified support for Skype for Business Server, allows customers to protect their long-term IT investments in flexible hybrid, private, or public cloud deployments, and enables a smooth and flexible migration to the cloud. Continue reading Genesys Makes Customer Experience Simpler with Microsoft Office 365 Integration →

Artificial Intelligence, Product Launch

Pega Helps Businesses Mitigate Risk With Industry’s First AI Transparency Controls

Pegasystems announced the industry’s first capability that gives organizations control over the transparency of their artificial intelligence customer engagement models. The latest release of the Pega® Customer Decision Hub will enable users to more easily and safely deploy AI algorithms based on transparency thresholds within their business. Continue reading Pega Helps Businesses Mitigate Risk With Industry’s First AI Transparency Controls →

Partnerships

Webhelp and Content Guru Unveil Customer Engagement Partnership

Content Guru has entered into an important new partnership with leading global customer experience expert, Webhelp. This partnership will see the delivery of award-winning storm® Customer Engagement Hub™ and Cloud Contact Centre services to Webhelp’s enterprise clients across Europe and beyond. Continue reading Webhelp and Content Guru Unveil Customer Engagement Partnership →

Artificial Intelligence, Who's Buying What?

C Spire selects Wysdom to power its AI-based digital customer care efforts

C Spire, a diversified telecommunications and technology services company, is expanding its partnership with Wysdom.AI (formerly CrowdCare) to power the firm’s artificial intelligence-based digital customer care across all of its lines of business. Continue reading C Spire selects Wysdom to power its AI-based digital customer care efforts →

Partnerships

Grandstream and Corptel Announce Partnership in the UK

Corptel, a voice and data distributor, and Grandstream, connecting the world since 2002 with award-winning SIP unified communication solutions, announced a new partnership. Under this partnership, resellers throughout the UK can now purchase Grandstream’s VoIP solutions from Corptel Distribution, who offers value-added services such as pre and post sales customer service. Continue reading Grandstream and Corptel Announce Partnership in the UK →