Coveo announced the Early Access release of Coveo for Microsoft Dynamics 365, for use in customer service and sales departments. Coveo was recently recognized in the Gartner Magic Quadrant for Insight Engines as one of the highest for execution and furthest for innovation in the leaders quadrant; and was named a leader in The Forrester Wave™: Cognitive Search and Knowledge Discovery Solutions, Q2 2017. Continue reading Coveo Announces Early Access of Coveo for Microsoft Dynamics 365 for Customer Service and Sales, Injecting AI-Powered Search into an Industry Leading CRM for Enterprises
Category Archives: Technology
Interactions Featured in DMG Consulting’s First Intelligent Virtual Agent Product and Market Report
Interactions, LLC, a leading provider of Intelligent Virtual Assistants (IVAs) for enterprise customer care, announced it was recognized by DMG Consulting as one of seven innovative vendors featured in the firm’s inaugural Intelligent Virtual Agent Product and Market Report. Continue reading Interactions Featured in DMG Consulting’s First Intelligent Virtual Agent Product and Market Report
NewVoiceMedia showcases useful innovation for more successful conversations at CloudFest London
NewVoiceMedia, a leading global provider of cloud contact centre and inside sales technology that enables businesses to have more successful conversations, unveiled its latest product enhancements at CloudFest London yesterday, as part of a showcase of useful innovation in action. Continue reading NewVoiceMedia showcases useful innovation for more successful conversations at CloudFest London
IMT-Vislink Launches Comprehensive Customer Support Portal
xG Technology, a leading provider of wireless video solutions to broadcast, law enforcement and defense markets, and private mobile broadband networks for critical communications, announced today that its IMT-Vislink business has launched a comprehensive customer technical support portal for its worldwide clients driven by the Freshdesk system. Continue reading IMT-Vislink Launches Comprehensive Customer Support Portal
NICE CXone WFO Brings Enterprise-Class Workforce Optimization to Amazon Connect Customers
NICE announced that it is offering its market-leading CXone Workforce Optimization (WFO) suite as a cloud-native application on Amazon Web Services (AWS) to Amazon Connect customers. This integration gives users powerful and flexible WFO features, enabling an exceptional customer experience. Continue reading NICE CXone WFO Brings Enterprise-Class Workforce Optimization to Amazon Connect Customers
8×8 and Aryaka Partner to Enhance Cloud Communications for Global Enterprises
8×8, Inc, the world’s first Communications Cloud provider, and Aryaka®, the leading global SD-WAN provider announced that they are entering a strategic partnership that will improve the performance and reliability of business-critical cloud unified communications. This will enable global mid-market and enterprise companies to enhance business communications, collaboration and customer engagement for their employees, customers and partners around the world. Continue reading 8×8 and Aryaka Partner to Enhance Cloud Communications for Global Enterprises