NICE announced a new framework for integration with cognitive software vendors, enabling organizations to take their customer self-service channels and process automation capabilities to new heights. Continue reading NICE Unveils Its Open Framework Ecosystem for Cognitive Robotic Automation
Category Archives: Technology
Infosys Finacle Selects Niki.ai to Offer Chat Based Commerce to Banking Customers
Infosys Finacle, part of EdgeVerve Systems, a wholly-owned subsidiary of Infosys, announced its partnership with Niki.ai, a FinTech start-up that offers chat based commerce solutions. With this partnership, Finacle solution suite will be available with Niki.ai’s chat-based virtual assistant – Niki. This offering will enable banks to offer its customers a virtual banking assistant for shopping products and services. Continue reading Infosys Finacle Selects Niki.ai to Offer Chat Based Commerce to Banking Customers
Rant & Rave Announces Trustpilot Partnership to amplify customer feedback
Rant & Rave, the UK leader in real-time customer engagement technology, has announced an integration with Trustpilot, the leading global online review community. The two customer-centric companies have joined forces to further amplify customer reviews. The integration will work by giving consumers the opportunity to rate the brand seamlessly on Trust Pilot after leaving their real-time feedback with Rant & Rave Continue reading Rant & Rave Announces Trustpilot Partnership to amplify customer feedback
Nuance Leads 19 Vendors in Biometric Authentication and Fraud Detection in Newly Published Analyst Report
Nuance announced from the Intelligent Assistants Conference that it has been named the leader in Biometric Authentication in the newly published Voice Biometrics Intelliview Report by leading analyst firm, Opus Research. The report positions Nuance as the frontrunner across Contact Center Authentication, Contact Center Fraud Detection, and Mobile Authentication. Continue reading Nuance Leads 19 Vendors in Biometric Authentication and Fraud Detection in Newly Published Analyst Report
Aylesbury Vale District Council Works With DigitalGenius to Boost Customer Service
As part of its Connected Knowledge programme, Aylesbury Vale District Council (AVDC) has implemented DigitalGenius in Salesforce Service Cloud to bring Artificial Intelligence to its customer service operation. The DigitalGenius AI solution learned from previous council residents’ conversations and is already improving council residents’ response time to queries around services such as council tax, benefit and bin collection. Continue reading Aylesbury Vale District Council Works With DigitalGenius to Boost Customer Service
InGenius Adds Seamless Phone Integration for ServiceNow ITSM
InGenius® is pleased to announce that it has expanded support for ServiceNow® to include IT Service Management (ITSM). This new computer telephony integration for ITSM builds on the solution launched in May at Knowledge17 for the ServiceNow Customer Service Management (CSM) product. Continue reading InGenius Adds Seamless Phone Integration for ServiceNow ITSM