IPsoft Awarded New U.S. Patent for its Virtual Cognitive Agent Amelia

After an extensive approval process, IPsoft was granted an important patent directly associated with Amelia, the company’s AI platform. This patent forms an integral part of Amelia’s first iteration and has since been incorporated into her cognitive infrastructure. It has served a vital role in turning Amelia into the most preeminent cognitive technology in the artificial intelligence space.

The new invention and patent, US 9,667,786, was awarded to IPsoft founder and CEO Chetan Dube and is entitled DISTRIBUTED COORDINATED SYSTEM AND PROCESS WHICH TRANSFORMS DATA INTO USEFUL INFORMATION TO HELP A USER WITH RESOLVING ISSUES.

The granting of this patent is a reflection of IPsoft’s pledge to constantly innovate and devise new ways to deliver the best artificial intelligence platform to our customers and partners. IPsoft’s research and development team is composed of cognitive scientists, engineers and other talented resources to ensure the brightest minds are working towards our mission of powering the world with intelligent systems, eliminating routine work and freeing human talent to focus on creating value through innovation.

Dube, who was recently cited in Forbes as one of the world’s AI minds to follow1, said: “We are glad to see Amelia 3.0 being recognized as the vanguard of cognitive evolution. Over the next few years, we intend to drive innovation to such an extent, that companies will be able to select pre-trained digital employees for their specific verticals and realize value in less than 30 days. We are thankful that our R&D team has an unrelenting commitment to push the boundaries of cognitive innovation.”

Amelia has continued to evolve at a rapid pace to become the most human and comprehensive AI platform on the market. Through proprietary advances in the field of deep neural networks and natural language processing and data analytics, Amelia is able to connect conversations to data and processes in order to complete routine as well as higher complexity business tasks. In a recent report the leading market analyst firm, IDC2, states: “IPsoft’s Amelia 3.0 continues the company’s evolution of providing production-worthy conversational AI assistance. The opportunities for these types of products and services are going to continue to grow dramatically over the next 5-10 years.”

The award-winning Amelia technology is now being deployed in more than 50 of the world’s leading brands across a wide range of industries including banking, insurance, healthcare, telecommunications, leisure and government. Her roles span many different functions from customer service and advisor support to IT service desk and procurement.