Delta Air Lines’ latest innovative test program at Ronald Reagan Washington National Airport (DCA) allows customers to video chat from the airport with a specialist — a first for U.S. airlines. Continue reading Delta is first U.S. airline to offer video chat with Reservations team
Category Archives: Technology
SpiceCSM Joins NICE inContact DEVone Ecosystem to Provide Customer Engagement Hub for NICE inContact CXone
NICE inContact announced that SpiceCSM has joined the DEVone development program and has products available on CXexchange, the most extensive technology ecosystem currently available in the customer experience market. Products available on the CXexchange marketplace are designed to integrate with NICE inContact CXone™, the world’s #1 cloud customer experience platform. Continue reading SpiceCSM Joins NICE inContact DEVone Ecosystem to Provide Customer Engagement Hub for NICE inContact CXone
Talkdesk to Offer Fonolo’s Feature-Rich Call-Back Solution to their Customers
Fonolo is proud to now offer its cloud-based call-back solutions to a growing network of Talkdesk-powered contact centres, and is coming soon to AppConnect, the first enterprise app store. Talkdesk announced AppConnect earlier this year at Opentalk, their annual thought leadership event in San Francisco, and has since grown the platform to offer a wider range of contact centre apps. Continue reading Talkdesk to Offer Fonolo’s Feature-Rich Call-Back Solution to their Customers
The latest version of Swyx’s unified communications solution makes installation easier
Unified communications provider Swyx has further improved its IP-based communications solution and will present its new version 11 for the first time at its International Partner and Technology Conference on Wednesday, September 27, 2017 in Bonn. To align the Swyx solution even more closely with the demands of partners and customers, their suggestions have been incorporated into the latest offering. Continue reading The latest version of Swyx’s unified communications solution makes installation easier
Clarabridge Announces Clara, a New Omnichannel Intelligent Agent for Customer Experience
Clarabridge introduced Clara, an intelligent agent powered by Clarabridge’s industry-leading Text Analytics engine that allows brands to understand the Voice of the Customer across multiple channels including surveys, social media, contact center and more. Using Artificial Intelligence, Clara astutely suggests solutions to common customer issues and feedback, making unstructured data more actionable and saving valuable time and dollars for large organizations. Continue reading Clarabridge Announces Clara, a New Omnichannel Intelligent Agent for Customer Experience
Home security company Ring to deploy Aspect Via™ Workforce Management ™ solution
Aspect Software, a leading and award-winning cloud provider of fully-integrated consumer engagement, workforce optimisation, and self-service solutions, announced that Ring, a leader in home security products, has selected Aspect Via WFM as their sole workforce management solution to support over 1,000 customer service agents. Continue reading Home security company Ring to deploy Aspect Via™ Workforce Management ™ solution