Enghouse Interactive, a leading developer of a comprehensive portfolio of contact center software and services reported that it has successfully completed more than 450 contact center deployments, totaling more than 10,000 active concurrent agents, on Microsoft Skype for Business (SFB), for which the customer interaction solutions leader provides a full omni-channel communications experience both on-premise and in the cloud. Continue reading Enghouse Interactive Records More Than 450 Deployments on Microsoft Skype for Business
Category Archives: Technology
Colt welcomes new Chief Information Security Officer to its leadership team
Colt Technology Services has appointed Ashish Surti to the position of Chief Information Security Officer (CISO), reporting directly to Chief Technology Officer Rajiv Datta. Ashish will be responsible for Colt’s overall information and cyber security strategy, and will head up Colt’s Computer Security Incident Response team. Continue reading Colt welcomes new Chief Information Security Officer to its leadership team
Storacall and Enghouse Interactive Join Forces to Deliver Integrated Call Management and Call Recording
Storacall Voice Systems has announced that it has signed a new partnership deal with Enghouse Interactive, a leading developer of a comprehensive portfolio of contact centre software and services. Following the agreement, the two companies have pooled resources to develop an integrated call accounting and call recording solution, targeted at any business having to deal with large volumes of inbound or outbound calls. Continue reading Storacall and Enghouse Interactive Join Forces to Deliver Integrated Call Management and Call Recording
Major UK insurer chooses Semafone to protect customer data
Semafone, the provider of secure payment software for contact centres, has signed an agreement with a major UK insurer to protect customers who pay over the phone. Continue reading Major UK insurer chooses Semafone to protect customer data
Bright Pattern Offers Contact Centers Real-Time Caller Data from The Data Group
Bright Pattern, provider of omnichannel cloud contact center software announces its partnership and integration with data provider The Data Group. This integration strategically provides valuable data population capabilities for agents using Bright Pattern Contact Center software solutions. Continue reading Bright Pattern Offers Contact Centers Real-Time Caller Data from The Data Group
honeybee and Capita to Join Forces in Transforming Contact Centre Sales Operations
honeybee, a pioneering software platform that transforms customer and colleague sales journeys, has today announced a 3-year partnership with Capita, the UK’s leading provider of business process outsourcing. Continue reading honeybee and Capita to Join Forces in Transforming Contact Centre Sales Operations