Solgari, the global provider of the world’s first complete enterprise cloud business communications solution, has announced its partnership with enepath, the voice trading and communications specialist. The partnership will enable enepath to integrate Solgari’s business communication software services – specifically SIP trunking and DDI telephony – to its front and back office trading solutions. Continue reading Solgari partners with enepath
Category Archives: Technology
Qualtrics Launches Innovative Customer Experience Enhancements
PRESS RELEASE: Qualtrics, the leader in experience management software announced enhancements to its award-winning customer experience (CX) management platform, Qualtrics Customer Experience. The enhanced capabilities include a sophisticated diagnostic assessment and proven methodology to help companies significantly elevate and mature their CX programs, leading to greater customer satisfaction results and higher returns on CX program investment. Continue reading Qualtrics Launches Innovative Customer Experience Enhancements
Noble Systems to Host 2017 SNUG EMEA Conference
Noble Systems Corporation, a global leader in omnichannel contact centre technology solutions, will host its 2017 Select Noble Users Group (SNUG) Conference in Manchester, on 21st to 22nd June at The Lowry Hotel. The conference helps Noble’s users “get connected” to their Noble products, to other users facing similar business challenges and to the Noble Systems team, so they can work faster and smarter, lower costs and optimise results. Continue reading Noble Systems to Host 2017 SNUG EMEA Conference
EY select Thunderhead to help British & Irish Lions engage with fans
PRESS RELEASE: Thunderhead, leader in enterprise technology for customer engagement announces that it has been chosen by EY to build fan engagement for the British & Irish Lions. The Lions team, selected from Home Nations players, kicked off their southern hemisphere tour of New Zealand earlier this month. Thunderhead’s ONE Engagement Hub (ONE) is a cloud-based omnichannel engagement platform that enables organisations across all industry sectors to leverage journey insight and behaviour to drive conversation-led engagement, building stronger and more valuable relationships. Continue reading EY select Thunderhead to help British & Irish Lions engage with fans
New Customer Service Survey from Aspect Software Shows Harmony, Opportunity When Chatbots and Agents Work Together
Nearly two-thirds of customer service agents are satisfied in their jobs and millennials, the largest workforce demographic, are even more so with 70 percent of them saying they like what they do according to the just-released Aspect Agent Experience Index. Yet, despite the agent satisfaction reported, multiple research firms including Gartner and Juniper Research are predicting chatbots or A.I. will replace nearly all live agent interaction in the next several years. Continue reading New Customer Service Survey from Aspect Software Shows Harmony, Opportunity When Chatbots and Agents Work Together
AltiGen’s Hosted Skype for Business Deployed at Capture Technologies and now Available to Its Customers
PRESS RELEASE: AltiGen Communications, a Silicon Valley based provider of Hosted Skype for Business and Contact Center solutions, announces that its Hosted Skype for Business solution has been successfully deployed by Capture Technologies, a technology solutions provider out of Oakland, California. In addition to internally deploying the AltiGen Hosted Skype for Business solution for their own operations, Capture Technologies is reselling the solution to their own client base as part of the AltiGen Partner Program. Continue reading AltiGen’s Hosted Skype for Business Deployed at Capture Technologies and now Available to Its Customers