PRESS RELEASE: ShoreTel® announced the introduction of ShoreTel Connect™ CLOUD and ShoreTel Connect CLOUD Contact Center solutions in Australia. Australia marks the latest step in ShoreTel’s continued global expansion of its Connect CLOUD Unified Communications as-a-Service (UCaaS) solution. Continue reading ShoreTel Connect CLOUD Launches in Australia
Category Archives: Technology
Security Benefit achieves industry leading growth with NewVoiceMedia
NewVoiceMedia announced that Security Benefit Life Insurance Company, a Kansas-based insurance firm and leader in the U.S. retirement market, achieved $1 billion in new product sales after implementing its ContactWorld for Sales platform. Continue reading Security Benefit achieves industry leading growth with NewVoiceMedia
Freshdesk Inc. Is Now Freshworks Inc.
PRESS RELEASE: Freshdesk announced the creation of Freshworks, a new umbrella brand that will bring together the Company’s growing suite of business software. Following breakout growth of the company’s customer support software, and the introduction of new products for IT Service Management (“ITSM”), customer relationship management (“CRM”) and cloud-based call centers, Freshworks products are designed to help companies better engage and communicate with their customers and employees. Continue reading Freshdesk Inc. Is Now Freshworks Inc.
Nuance Says “Text Me”; Amps Up Customer Self-Service with Asynchronous Messaging for SMS, In-App and Social Messaging Bots and Platforms
PRESS RELEASE: Nuance announced virtual assistant and asynchronous chat innovations have been added to the Nuance Digital Engagement Platform – innovations that make it possible and practical for enterprises to engage with their customers using app messaging and SMS. Continue reading Nuance Says “Text Me”; Amps Up Customer Self-Service with Asynchronous Messaging for SMS, In-App and Social Messaging Bots and Platforms
NICE Introduces Enhanced Suite of Advanced Customer-Centric Solutions for Enterprises in China
NICE announced its next-generation Interaction Analytics solution, Nexidia Analytics, and enhanced Real-Time Authentication (RTA) offering for customers in China. These solutions offer enterprises a data-driven service culture for improved customer satisfaction, by enabling the use of analytics across every interaction channel as well as swift customer authentication during self-service Interactive Voice Response (IVR) calls and interactions with a service representative. Continue reading NICE Introduces Enhanced Suite of Advanced Customer-Centric Solutions for Enterprises in China
8×8 Launches New Global Distribution Model with Leading Master Agents and Value Added Distributors
8×8 announced a global distribution model that enables master agents and distributors to accelerate their marketing and sales of 8×8 Communications Cloud™ services, and provide a clear blueprint for expanding their partnership with 8×8 into new regions. Continue reading 8×8 Launches New Global Distribution Model with Leading Master Agents and Value Added Distributors