PRESS RELEASE: AltiGen Communications, a Silicon Valley based provider of Hosted Skype for Business and Contact Center solutions, announces that its Hosted Skype for Business solution has been successfully deployed by Capture Technologies, a technology solutions provider out of Oakland, California. In addition to internally deploying the AltiGen Hosted Skype for Business solution for their own operations, Capture Technologies is reselling the solution to their own client base as part of the AltiGen Partner Program.
AltiGen’s Hosted Skype for Business solution is designed to leverage and enhance a company’s deployment of Office 365. Designated a Top 30 Fastest Growing Microsoft Solution Providers, AltiGen works with companies wanting to use Skype for Business (formerly known as Lync and included in most Office 365 products) to offer true Unified Communications with advanced capabilities such as instant messaging and desktop sharing, but without the hassle and expense of an on-premises deployment.
Capture Technologies needed the ability to communicate via Instant Messenger between employees as well as externally with customers and vendors. Skype for Business from AltiGen is providing the ability to IM, hold a Web or Video Conference, as well as collaborate by sharing the desktop. By implementing hosted Skype for Business, Capture Technologies reduced its Total Cost of Ownership while gaining efficiency from the increased capabilities. The enhancements complement AltiGen’s MaxCS PBX functionality, and are fully integrated.
“We needed quick access to sales teams, and quick access to vendors to improve process flow and efficiency,” explains John Babin, President of Capture Technologies. “The key benefit from Hosted Skype for Business has been from Instant Messaging and Collaboration. Communicating directly with the sales teams and partners, such as AltiGen, has significantly sped up our ability to respond to each other and our mutual clients.”
As Microsoft communications experts, AltiGen provided key support, quick responses and extensive knowledge that helped Capture Technologies navigate smoothly to Skype for Business. Added Babin, “This support and knowledge, along with the trust of a longstanding relationship with AltiGen were the most important criteria when choosing AltiGen. Not only for our internal communication needs, but to position to our client base as well. Our customers will greatly benefit by adding enhanced functionality from AltiGen’s Skype for Business. Better yet, it doesn’t require an upfront investment.”
“AltiGen is thrilled to continue and expand our relationship with Capture Technologies,” quoted Mike Plumer, Vice President of Sales for AlitGen Communications. “They saw the need for an easy to manage and cost effective solution for their Unified Communications platform, as well as wanted to offer their clients a Hosted Skype for Business solution they would feel confident in deploying.”