PRESS RELEASE: Upstream Works Software, Ltd., a provider of Omnichannel Contact Centre solutions announced a new partnership with Natilik, to effectively deliver integrated customer engagement solutions on the Cisco Collaboration platform. Together, they are making it easier and faster to deploy best-in-class customer experience solutions. Continue reading Upstream Works Software Announces New Partnership with Natilik
Category Archives: Technology
Semafone announces record growth for 2016
PRESS RELEASE: Semafone reported significant growth for 2016, including a 65% increase in revenue to £8.3 million and the rapid enlargement of its worldwide customer base of blue-chip Fortune 500 & FTSE 100 clients. The company also reported a double breakthrough: it has gained traction in key overseas markets ¬ – most notably North America, which now accounts for 49% of revenues – and has achieved success with its fast growing network of cloud-based channel partners, which includes BT and Gamma in the UK. Continue reading Semafone announces record growth for 2016
Content Guru and Serco to Deliver Citizen Engagement Hub
PRESS RELEASE: Content Guru has entered into a ground-breaking new partnership with international public services provider Serco which will bring the next generation of multi-channel contact centre capabilities to its public sector customers, by enabling organisations to implement the Citizen Engagement Hub. Continue reading Content Guru and Serco to Deliver Citizen Engagement Hub
Aspect Software announces Aspect Via™ Workforce Management™, SaaS version of Aspect’s award-winning WFM solution
Aspect Software announced Aspect Via WFM, the cloud-based version of Aspect’s market-leading workforce management solution. Aspect Via, the company’s Customer Engagement Centre (CEC) and the backbone of Aspect’s cloud portfolio, is a complete set of customer service capabilities, with customisable engagement experiences that create timely and tailored browser-based interactions, regardless of channel. Continue reading Aspect Software announces Aspect Via™ Workforce Management™, SaaS version of Aspect’s award-winning WFM solution
Enghouse Interactive Seals Partnership Agreement with Value-added Distributor, ScanSource Imago
Expanding its reach and scale to the contact centre and communications marketplace, Enghouse Interactive has signed a partnership agreement with ScanSource Imago, a leading global provider of communications solutions. Continue reading Enghouse Interactive Seals Partnership Agreement with Value-added Distributor, ScanSource Imago
Natterbox Announces Advanced Voice Services (AVS) on the Salesforce AppExchange, the World’s leading Enterprise Apps Marketplace
PRESS RELEASE: Natterbox announced the launch of Advanced Voice Services (AVS) on the Salesforce AppExchange, empowering businesses to connect with their customers, partners and employees in entirely new ways. Continue reading Natterbox Announces Advanced Voice Services (AVS) on the Salesforce AppExchange, the World’s leading Enterprise Apps Marketplace