Continuing its mission to deliver open solutions to customers, Unify, the Atos brand for communications software and services, announced that its OpenScape Desk Phone CP family has successfully completed compatibility testing with the BroadSoft Business BroadWorks call control platform. Customers can now be assured that they can leverage the high-quality OpenScape Desk Phone CP Family, even if they are not currently using a Unify telephony platform. Continue reading Unify OpenScape Desk Phone CP Family Completes Interoperability Testing with Broadsoft
Category Archives: Technology
New BT innovation showcase helps financial services firms create secure digital customer experiences
PRESS RELEASE: BT announced the opening of a new customer experience showcase for its financial industry clients. Located at its Adastral Park research and development hub in the UK, it demonstrates how digital innovations can be securely adopted throughout a financial services organisation to improve efficiency and customer experience while creating a platform to drive growth. Continue reading New BT innovation showcase helps financial services firms create secure digital customer experiences
Genesys Unveils Expanded Customer Experience Product Offerings, Demonstrates Enhanced Usability Features at Enterprise Connect 2017
At the Enterprise Connect 2017 trade show, Genesys® is unveiling its expanded and re-branded Genesys Customer Experience Platform (booth #1906). The company will demonstrate three complementary product offerings—PureEngage, PureConnect, and PureCloud by Genesys— each targeted at different buyers and market segments. All offerings showcase new usability features that benefit both business users and contact centre agents. Continue reading Genesys Unveils Expanded Customer Experience Product Offerings, Demonstrates Enhanced Usability Features at Enterprise Connect 2017
Pega deepens its AI capabilities in Pega Sales Automation to help businesses accelerate sales cycles and win more deals
Pegasystems announced enhanced artificial intelligence (AI) capabilities in Pega® Sales Automation that enable businesses to accelerate sales cycles and win more deals. Pega makes sales organizations more efficient and effective with an advanced AI engine that more accurately forecasts sales win probability and suggests the next-best actions and content that will boost those odds at every stage of the deal. Continue reading Pega deepens its AI capabilities in Pega Sales Automation to help businesses accelerate sales cycles and win more deals
Enghouse Interactive’s TouchPoint Attendant is One of the First Attendant Consoles to Market with Skype for Business Online
At Enterprise Connect 2017, Enghouse Interactive announces its TouchPoint Attendant for Microsoft Skype for Business Online is generally available. TouchPoint Attendant is an operator console solution that natively integrates into Microsoft’s Skype for Business. This is one of the first consoles to market with support for Skype for Business Online and Office 365. Continue reading Enghouse Interactive’s TouchPoint Attendant is One of the First Attendant Consoles to Market with Skype for Business Online
Confirmit Delivers Unprecedented Insights through Text Analytics Innovation
PRESS RELEASE: Confirmit has launched the latest evolution of its software suite which makes it easier than ever for organisations to drill down to insights within unstructured feedback using ground-breaking text analytics techniques. Continue reading Confirmit Delivers Unprecedented Insights through Text Analytics Innovation